Celiste Seales
Summary
Adept at multi-task management and fostering strong relationships, I significantly enhanced customer satisfaction through analytical thinking and a collaborative mindset. I intend to assist this organization in the formulation and achievement of its stratgeic goals and objectives, whilst simultaneously seeking persional and professional growth. Expert in email management, my proactive approach resolved complex issues, promoting a significant increase in positive customer feedback. My background combines key hard and soft skills, ensuring excellence in customer service and team collaboration.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
iQor
10.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Hakka Express
07.2023 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Education
CAPE -
San Juan North Secondary School
06-2033
CSEC -
ASJA Girls' College
Tunapuna07-2021
Skills
- Multi-task management
- Analytical thinking
- Collaborative mindset
- Email management
- Relationship building
Affiliations
- Swimming
- Vocalist
References
- Kenwin Purcell
Police Corporal (TTPS)
Cell:- (868) 394-8208
- Mark Francis
iQor management (iQor)
Cell:- (868) 784-5783
Timeline
Customer Service Representative
iQor
10.2024 - Current
Server
Hakka Express
07.2023 - 09.2024
CAPE -
San Juan North Secondary School
CSEC -
ASJA Girls' College
Similar Profiles
Cheyenne GlassCheyenne Glass
Assistant Manager of Operations- Priority Health at IQorAssistant Manager of Operations- Priority Health at IQor
Victoria BeasonVictoria Beason
Customer Service Representative at IqorCustomer Service Representative at Iqor
Tyricia CrockettTyricia Crockett
Customer Service Rep/ Collections Agent at iQorCustomer Service Rep/ Collections Agent at iQor