Nicholas Charles
Carenage
Summary
As a young yet experienced Customer Service professional, I bring a unique blend of leadership qualities and critical thinking skills that can significantly enhance the success of any restaurant or hospitality establishment. My passion for the industry drives my commitment to excellence, and my keen problem-solving abilities ensure that challenges are approached with thoughtful solutions.
Overview
18
18
years of professional experience
Work History
Night Manager
Raddison Hotel
02.2023 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Directed inventory management, account charges and bank counting.
- Handled end-of-day reports, drawer balance and night audit.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Store Supervisor
Prestige Holding Ltd. Subway
01.2017 - 10.2023
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised daily operations by directing customer service, inventory and sales operations.
Customer Service Supervisor
Häagen-Dazs Hadco
01.2014 - 01.2017
- Conducted orientation sessions and organized on-the-job training for new hires
- Took ownership of customer issues and followed problems through to resolution
- Maintained customer satisfaction with quick and professional handling of product returns
- Completing paperwork (securing and banking daily sales etc.).
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Front Office Clerk/ Night Auditor
Cascadia Hotel and Conference Center
01.2007 - 01.2014
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
Education
Certificate - Adolescent Development Program
Maraval Life Centre
Maraval, Trinidad And Tobago12.2006
Certificate - Computer Engineering Technology
Barataria Life Centre
Barataria, Trinidad And Tobago09.2007
Television Production - Television Production
Beetheem Life Centre
Beetheem09.2007
Certificate - Hospitality And Tourism
Must Program
Barataria, Trinidad And Tobago09.2008
Skills
- People Management
- Security awareness
- Reservations Management
- Complaint Handling
References
- Rohinie Ramlogan, 868-481-7441, Regional Manager PHL
- Abisur Mruphy, 868-394-2635, Store Manager Subway PHL
Timeline
Night Manager
Raddison Hotel
02.2023 - Current
Store Supervisor
Prestige Holding Ltd. Subway
01.2017 - 10.2023
Customer Service Supervisor
Häagen-Dazs Hadco
01.2014 - 01.2017
Front Office Clerk/ Night Auditor
Cascadia Hotel and Conference Center
01.2007 - 01.2014
Certificate - Adolescent Development Program
Maraval Life Centre
Certificate - Computer Engineering Technology
Barataria Life Centre
Television Production - Television Production
Beetheem Life Centre
Certificate - Hospitality And Tourism
Must Program
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