Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

CAMILLE ANNE MOTA

Curepe

Summary

Retail store support . Customer Services Clerical Retail knowledge STRENGTHS Team Player Work Ethic Active Listening Microsoft Word Multi-tasking PowerPoint Presentation . Microsoft Excel Interpersonal Communication Friendly, Positive Attitude PROFESSIONAL SUMMARY To obtain a career opportunity to utilize expertise in customer service and office operations support with a growing company. I have excellent skills in communication and problem-solving. I am a team player who appreciates diversity and enjoys working in fast-paced environments to gain more experience. I have experience as a Customer Service Representative with over Seventeen (17) years of experience in the Telecommunication Industry. Excellent reputation for resolving problems and improving customer satisfaction to meet their expectations. A reliable candidate seeking an available position and offers excellent communication and good judgment. I have also gained experience in administrative duties for a period of about four (4) years. I can bring all my knowledge, and experience and become a team player and willing to

Overview

27
27
years of professional experience
1
1
Certification

Work History

Channel Analyst, TSTT Store Manager

Retail Store Associates, Digicel Of Trinidad
09.2020 - 10.2022
  • And Tobago - Port of Spain, Trinidad, and Tobago
  • To attend Daily Huddles
  • Meeting and greeting the customers' attending to the products and services
  • Accomplishing the company's target of Smart Homes and Smart Wifi
  • Completion of Queries and to do the conversion for customers' instore
  • Raising of Service Desk Tickets for customer's queries
  • Promotions of Handsets for sale
  • Assist in filing all relevant documents about the business
  • Complete all follow-ups on customers' pending requests
  • Downloads
  • Accomplishing the company's targets and apps
  • Carried out day-day-day duties accurately and efficiently
  • Attend to customer's queries
  • Completion of NPS survey
  • Raising cases on customer issues
  • Completion of upgrades and downgrades for Mobile Customers., Telecommunication Services of Trinidad and Tobago
  • Independence Square, Port of Spain Cell no 483-0664
  • Janet St Bernard Mitchell - Former, Telecommunication Services of Trinidad and
  • Tobago Cell No: 620-7849

Personal Assistant/Receptionist

Jet Express of Trinidad and Tobago
01.2020 - 09.2020
  • El Socorro, San Juan, Trinidad and Tobago
  • Archived old documents
  • Payments of NIS, Health Surcharge, VAT, and PAYE are to be done quarterly on the company's behalf
  • Daily bank deposit
  • Balanced petty cash flow
  • Processed cash, Linx, and cheque sales via Cash Sheet
  • Process daily delivery sales received from the Courier
  • Processed Invoices via QuickBooks
  • Processed customer payments via QuickBooks
  • Tracking customers' packages via FedEx, DHL, USPS, UPS, etc
  • To check email regarding customer requests or bills to make
  • Registration of New customers via walk-ins, online, or by email
  • Process Job Letters and Leave Application forms
  • Process Claims Forms for all the employees and submits them to the relevant Insurance Companies
  • Submitting via email employees who report working on Saturdays
  • Filing of paperwork
  • Disbursement of cheques
  • Process Bills to be paid and forward them to the Accounts Department
  • Process Incoming Mails and submit them to the relevant department
  • Logging of all incoming calls
  • Answering telephone and directing to the relevant persons.

Customer Services Representative/Field Sales Co-Ordinator

Telecommunications Services of Trinidad and Tobago
04.2004 - 09.2018
  • Answered telephones and relayed information to callers, taking messages or transferring calls to appropriate individuals
  • Used computers for various applications like database management or word processing
  • Programmed and activated cellular phones
  • Demonstrated cellular equipment to customers
  • Prepared and issued service orders
  • Attended to custome queries
  • Performed other related duties as required by the job functions
  • Attended to customers' queries and other relevant information
  • Raised and processed service orders
  • Maintained proper records of customers' personal information relating to transactions
  • Solved customer queries
  • Managed Vendors' Data Base to ensure all orders were raised promptly
  • Performed standard office duties relating to Inventory, doing Purchase orders, and answering telephone calls and emails
  • Directed customers' grievances to the relevant departments
  • Obtained office supplies and prepared petty cash vouchers to be reimbursed to the department
  • Prepared clock cards for members of staff
  • Prepared daily sales trackers and monthly reports on their sales targets for the relevant vendors
  • Managed vendor's documents for Fiber, WTTX, and Security Sales
  • Prepared conference room for training and provided training when necessary.

Administrative Assistant/Sales Co-Ordinator/Accounting Assistant

GVI Sourcing Limited
San Juan
01.1999 - 01.2001
  • Assisted in the filing of source documents
  • Sent and received faxes
  • Ordered stationery and kitchen supplies
  • Liaised with customers and suppliers
  • Prepared packages and tracking shipments e.g
  • Federal Express Stock Inventory Co-ordinating the distribution of delivery of goods to customers through all markets (including Export), always ensuring that they were delivered on a timely basis
  • Ensured that the daily sales were accurately posted onto the systems
  • Responsible for assisting with the follow-up of sales and servicing GVI house customers.'
  • Issuing of inventory to employees which is to be distributed to clients
  • Prepared and vouched items on Invoices and Delivery Notes
  • Prepared and distributed daily and weekly reports on GVI stock levels to Sales Team and other relevant parties
  • Maintained and updated customers' database and executed clerical functions regarding customer

Account Clerk

Inglefield Ogilvy and Mather Caribbean Limited
04.2002 - 05.2002
  • Port of Spain, Trinidad and Tobago
  • Data Entry of MYOB Premier Accounting
  • Purchases Preparation of cheque payments
  • Received media promotions and inputted requests on computer systems
  • General filing.

Data Entry Clerk

Republic Bank Limited
10.2001 - 12.2001
  • Trinidad and Tobago
  • Collated and entered data onto the Credit card databases.

General Administrative Assistant

Columbia Marketing and Contracting Company, Port
01.1998 - 01.1999
  • Of Spain, Trinidad and Tobago
  • Typing of quotations and letters
  • Followed up on quotations
  • Maintained proper filing systems
  • Typed cheques
  • Prepared Job Cards, Product Requisitions
  • Sent and received faxes and answering of the telephone
  • Ensured that the various locations signed all incoming timesheets.

Junior Secretary

Young Women's Christian Association, Port
01.1996 - 01.1998
  • Of Spain, Trinidad and Tobago
  • Scheduled Appointments
  • Prepared Minutes of Meetings
  • Bank Deposit
  • Prepared Health Surcharge, NIS, and PAYE
  • Processed Incoming and Outgoing Calls
  • Preparation of Petty Cash - Office and Hostel
  • Typing and answering the telephone.

Alexander Manager

Alana
  • Product Life Cycle Telecommunication Services of Trinidad and Tobago
  • Park Street Port of Spain Cell No: 686-6566

Sales Director

Indra, Jet Express, Tobago
  • San Juan - Cell No 355

Team Leader/Supervisor

Sekou McGregor
  • Retail - Digicel Trinidad Cell No: 321-8715

Operations Manager

Patricia St Louis

Sales Channel Analyst

Rhoda Ramnarine Ramoutar
  • Telecommunication Services of Trinidad and
  • Tobago Cell No: 773-0669

Education

DIPLOMA - BUSINESS MANAGEMENT AND HUMAN RESOURCES

SCHOOL OF HIGHER EDUCATION ASSOCIATION OF BUSINESS (ABE)
08.2022

Prototype Services - Curepe -

09.2023

Diploma - Human Resource Management

School of Practical Accounting - St
09.2021

B Certificate: Airline Reservations & Travel Operation Management -

09.2019

Airline Reservations Travel Agency Operations Certification of Distinction: Fundamental of Spanish -

Sital College
07.2019

Spanish Certification: Introduction to Sales and Marketing Management -

Sital College
04.2019

Campus - St Augustine Sales and Marketing Management Certificate: Human Resource Management -

UWI Open
07.2019

The different aspects of Human Resources Management Certificate of Participation - Supervisory Management -

Cipriani Labour College
01.2019

Gopee's British Courses -

Presentation College
11.1996

Principle of Accounts English Language Certificate: Business -

Lenore's Business School
08.1995

High School Diploma -

El Dorado Senior Comprehensive
06.1993

Online Alison Courses Certificate in Retail Management: Customer Interactions Certificate in Business Administration - Communication and Planning Certificate in Public Speaking Certificate in Fundamentals of Human Resources -

Diploma - Business Administration

Accomplishments

  • Selling Through Customer Service
  • Teamwork and Knowledge Sharing
  • Managing People
  • Business Writing
  • Roles and Responsibilities
  • Dealing with Customers Conflicts and Influencing
  • Building Relationship
  • Communication Techniques and Application
  • Conducting Effective Meetings
  • Effective Time Management
  • LinkedIn
  • Customer Service: Problem-Solving and Troubleshooting
  • Customer Service: Serving Customers through Chat and Text
  • Customer Services: Customer Service Foundation
  • Building Rapport with Customers
  • Customer Service: Call Control Strategies
  • Customer Services: Handling Abusive Customers
  • Sales: Closing Strategies
  • AFFILIATIONS
  • Curepe Community Driving Force
  • Curepe Fatima Charamastic Group

Certification

ABE Short Courses - Online (Certification of Completion)

Timeline

Channel Analyst, TSTT Store Manager

Retail Store Associates, Digicel Of Trinidad
09.2020 - 10.2022

Personal Assistant/Receptionist

Jet Express of Trinidad and Tobago
01.2020 - 09.2020

Customer Services Representative/Field Sales Co-Ordinator

Telecommunications Services of Trinidad and Tobago
04.2004 - 09.2018

Account Clerk

Inglefield Ogilvy and Mather Caribbean Limited
04.2002 - 05.2002

Data Entry Clerk

Republic Bank Limited
10.2001 - 12.2001

Administrative Assistant/Sales Co-Ordinator/Accounting Assistant

GVI Sourcing Limited
01.1999 - 01.2001

General Administrative Assistant

Columbia Marketing and Contracting Company, Port
01.1998 - 01.1999

Junior Secretary

Young Women's Christian Association, Port
01.1996 - 01.1998

Alexander Manager

Alana

Sales Director

Indra, Jet Express, Tobago

Team Leader/Supervisor

Sekou McGregor

Operations Manager

Patricia St Louis

Sales Channel Analyst

Rhoda Ramnarine Ramoutar

DIPLOMA - BUSINESS MANAGEMENT AND HUMAN RESOURCES

SCHOOL OF HIGHER EDUCATION ASSOCIATION OF BUSINESS (ABE)

Prototype Services - Curepe -

Diploma - Human Resource Management

School of Practical Accounting - St

B Certificate: Airline Reservations & Travel Operation Management -

Airline Reservations Travel Agency Operations Certification of Distinction: Fundamental of Spanish -

Sital College

Spanish Certification: Introduction to Sales and Marketing Management -

Sital College

Campus - St Augustine Sales and Marketing Management Certificate: Human Resource Management -

UWI Open

The different aspects of Human Resources Management Certificate of Participation - Supervisory Management -

Cipriani Labour College

Gopee's British Courses -

Presentation College

Principle of Accounts English Language Certificate: Business -

Lenore's Business School

High School Diploma -

El Dorado Senior Comprehensive

Online Alison Courses Certificate in Retail Management: Customer Interactions Certificate in Business Administration - Communication and Planning Certificate in Public Speaking Certificate in Fundamentals of Human Resources -

Diploma - Business Administration

ABE Short Courses - Online (Certification of Completion)

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CAMILLE ANNE MOTA