Aaron Paul
Arima,ARI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
IQOR
01.2017 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Passenger Service Agent
SERVISAIR Trinidad And Tobago Limited
01.2015 - 12.2016
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Catering Assistant
Michelle's Catering
11.2011 - 01.2015
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering events for clients.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
Education
Certificate
Youth Training Employment Partnership Programme
Arima, Trinidad And TobagoFront Desk Operation
Civilian Conservation Corps
D'Abadie, Trinidad And Tobago04.2011
High School Diploma -
El Dorado West Secondary School
El Dorado, Trinidad And Tobago07.2008
Skills
- Report Generation
- Paperwork Processing
- Information Security
- Call Management
- Problem-Solving Abilities
- Critical Thinking
- Customer Relations
- Microsoft Office (Word, Excel & Power Point)
- Written Communication
- Time Management
References
Curvin Jones
Clerk, Ministry of Health
868-482-7396
Dixieann Griffith
Nurse, Ministry of Health
868293-6131
Timeline
Customer Service Representative
IQOR
01.2017 - 12.2023
Passenger Service Agent
SERVISAIR Trinidad And Tobago Limited
01.2015 - 12.2016
Catering Assistant
Michelle's Catering
11.2011 - 01.2015
Certificate
Youth Training Employment Partnership Programme
Front Desk Operation
Civilian Conservation Corps
High School Diploma -
El Dorado West Secondary School
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