Aaron Williams
St Joesph
Summary
A technology-inclined professional possesses strong troubleshooting capabilities in IT infrastructure, incident management, and business analysis. Currently providing key technical and analytical support to the Ministry of Rural Development and Local Government (MRDLG) and Prysmal Creative Digital & Media Agency. Seeking a position to leverage my expertise in ICT operations, system analysis, and project coordination within a government or business organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst/Systems Analyst
Ministry Of Rural Development And Local Government
06.2023 - Current
- Provide ICT infrastructure support for the Local TT app and backend systems, ensuring smooth operations.
- Monitor network infrastructure and promptly resolve reported issues to maintain service continuity.
- Manage cloud service usage and prepare billing reports for optimized operational costs.
- Document and update ICT infrastructure configurations across multiple departments.
- Investigate IT security incidents and implement corrective measures per security protocols.
- Assist with software updates, ensuring seamless transitions and early user support.
- Coordinate regular backups and track offsite storage to ensure data security and recovery.
- Develop screen recording videos demonstrating the Local TT app’s features and backend interface.
- Collaborate with regional and municipal partners on data analysis and backend support.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Optimized data access and storage to improve performance of analytics systems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
Business Analyst/IT Software Support Technician
Prysmal Media Production Ltd
01.2020 - 08.2022
- Implementation of aNew Affordable White Label Software Solution Web
- Development Team
- Conducted market research to identify potential white label software vendors that met the agency's needs and budget constraints
- Coordinated with cross-functional teams to evaluate potential vendors and select a white label software solution that integrated seamlessly with the agency's existing processes and systems
- Developed a project plan to implement the new software solution, including timelines, deliverables, and resource allocation
- Worked with the vendor to configure the software to meet the agency's specific needs, including branding and customization of the user interface
- Collaborated with the marketing team to develop a marketing strategy to promote the new services to clients, including creating new service packages and adjusting pricing to reflect the additional services now available
- Monitored and analyzed the success of the project, including tracking revenue generated from the new services and assessing customer satisfaction levels.
- Analyze business processes and systems to optimize operations and align with client goals.
- Collaborate with creative and technical teams to design and implement digital media solutions.
- Provide insights for technology-driven projects, ensuring seamless development and delivery.
Junior Business Analyst
Prysmal Ltd
01.2019 - 08.2019
- Conducted market research on target demographics to inform marketing strategies and campaign development
- Led a project to streamline the agency's content creation process, resulting in a 30% reduction in production time
- Analyzed client data to identify areas for improvement and developed recommendations for process optimization
- Collaborated with cross-functional teams to develop and execute strategic plans for key clients, resulting in a 20% increase in revenue
- Managed projects from initiation to completion, ensuring adherence to
Business Analyst Intern
06.2018 - 12.2018
- Project timelines and budget constraints
- Created data visualizations and presentations to communicate project findings and recommendations to chief operating officer and clients
- Conducted market research on the potential impact of emerging technologies on the consulting industry
- Assisted in the development of process maps to identify inefficiencies and areas for improvement
- Create visual report
- Analyzed client data to develop insights and recommendations for improving customer engagement
- Collaborated with cross-functional teams to develop and present strategic plans to clients.
Education
Bachelor of Science - IT & Data Science
EUROPEAN INTERNATIONAL UNIVERSITY
Paris09-2024
Bachelor of Fine Arts - Digital Media Arts, Animation, Music Technology & Game Art
University of Trinidad And Tobago
Trinidad06.2022
Skills
- Project management
- Process improvement
- Strategic planning
- Customer Monitoring
- Budgeting and Forecasting
- Decision-Making
- Network analysis
- Data Management
- Risk mitigation planning
- Technical support scheduling
- Performance Optimization
- Test planning and documentation
Certification
Advanced Graphic Design
Video Editing
WIPO Certification in General Course on Intellectual Property
Timeline
Business Analyst/Systems Analyst
Ministry Of Rural Development And Local Government
06.2023 - Current
Business Analyst/IT Software Support Technician
Prysmal Media Production Ltd
01.2020 - 08.2022
Junior Business Analyst
Prysmal Ltd
01.2019 - 08.2019
Business Analyst Intern
06.2018 - 12.2018
Advanced Graphic Design
Video Editing
WIPO Certification in General Course on Intellectual Property
Bachelor of Science - IT & Data Science
EUROPEAN INTERNATIONAL UNIVERSITY
Bachelor of Fine Arts - Digital Media Arts, Animation, Music Technology & Game Art
University of Trinidad And Tobago
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