Aaron Ken D'Abreau
Systems Administrator
San Fernando
Summary
Accomplished Systems Administrator and Project Manager with a robust background in the Oil & Gas industry and extensive experience across multiple sectors. This leader excels in steering teams towards the successful execution of technology projects, leveraging a deep understanding of IT to significantly enhance organizational performance. Expertise includes IT strategic planning, project management, cloud solutions, infrastructure development, and digital security. Ready to drive innovation and operational excellence in challenging environments.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Systems Administrator
Kenson Group
9 2019 - Current
- Designed scoped and deployed monitoring tools tailored to specific environment requirements that enhanced overall systems health and visibility.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Increased network stability by proactively analyzing performance metrics, deploying Fortinet solutions which addressed potential bottlenecks before it impacted users'' experience.
- Eliminate downtime during Cloud migrations by conducting thorough planning and testing processes.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented end to end backup solutions, ensuring data integrity and availability for Disaster Recovery
- Led large-scale cloud and on-premise business applications and infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Increased network stability by proactively analyzing performance metrics and addressing potential bottlenecks before they impacted users'' experience
Information Communication Technology Technician
TRA - Assigned to Kenson Group
03.2018 - 08.2019
- IT Networking Infrastructure support, Server, Network, Workstation Maintenance, IT Support, Service Desk Support, Remote Support, Microsoft Server and Microsoft 365 Administration
- Partnered with Human Resources to deploy an effective employee cloud ATS system
- Increased overall system security by conducting vulnerability assessments and implementing necessary patches or updates.
- Reduced downtime by implementing proactive maintenance strategies for computer systems and networks.
- Optimized network infrastructure with strategic planning and implementation of upgrades and expansions.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to employee inquiries and provided technical assistance remotely and in person.
Information Technology Technician II
SBCS - Global Learning Institute
01.2015 - 12.2016
- Campus IT support, Networking and infrastructure setup, Modify user accounts and manage systems through GPO's, Create and Deploy Ghost Images, Routine data backups, Create and log IT reports, PC Repairs, End user Training, Setup, upgrade and configure staff and Lab PC's and servers, Surveillance Setups, Remote Support
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Streamlined troubleshooting processes for faster issue resolution by creating detailed documentation of IT infrastructure.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
IT Technician
Computer Synectics
01.2011 - 01.2013
- IT Support, Apple Support, IT Consulting, Advanced PC and Laptop Repairs, PC/Apple sales, PC/Apple Advanced Repairs, Advertising, Networking Solutions, Advanced Mobile Repairs
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained customer PCs, networks and mobile devices.
- Configured hardware, devices, and software to set up work stations for customers.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor's Degree - Computing and Information Systems
University of Greenwich
01.2013 - 05.2015
Diploma - Computer Engineering
The University of Trinidad And Tobago
01.2007 - 05.2012
Skills
LeadershipProject ManagementTechnical Support
Threat Assessment
System monitoring
Help Desk Software
Incident Management
Remote Access Technologies
User Support
Technical Troubleshooting
Vendor Relationship Management
Excellent Communication
Websites
Certification
Strategic Thinking
Timeline
Information Communication Technology Technician
TRA - Assigned to Kenson Group
03.2018 - 08.2019
Information Technology Technician II
SBCS - Global Learning Institute
01.2015 - 12.2016
Bachelor's Degree - Computing and Information Systems
University of Greenwich
01.2013 - 05.2015
IT Technician
Computer Synectics
01.2011 - 01.2013
Diploma - Computer Engineering
The University of Trinidad And Tobago
01.2007 - 05.2012
Systems Administrator
Kenson Group
9 2019 - Current