With extensive experience in driving revenue growth and expanding market share, I specialize in strategic consultative selling and designing customized data center solutions. My core competencies include active listening and consultative selling which allow me to build strong, trust-based customer relationships. I am driven by a passion for understanding customers needs and delivering innovative solutions that create long-term value. My career aspirations are focused on continuously leveraging these skills to enhance customer interactions and lead initiatives that drive business growth through forward-thinking, tailored solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Data Center Solutions Principal, Services Sales
Dell Technologies
Central America, Andino & The Caribbean Region
01.2021 - Current
Lead the sales efforts for data center services, driving revenue, and market share growth.
Define and execute a go-to-market strategy for service offerings, ensuring alignment with organizational objectives.
Conduct consulting discovery sessions, workshops, and interviews to gather in-depth insights into the customer’s environment and needs.
Serve as the trusted advisor for enterprise and mid-market customers seeking consulting advisory services focused on MultiCloud, Data and Applications, AI, and business resiliency.
Collaborate with customers to identify their Cybersecurity, Multicloud, or AI and Data challenges, risk areas, and strategic priorities.
Propose consulting services such as risk assessments, penetration testing, incident response planning, or vulnerability management.
Recommend proactive measures, such as Zero Trust architectures, endpoint protection, and cloud security strategies.
Lead discovery sessions to identify needs for Multicloud adoption, migration, optimization, and governance.
Collaborate with customers to understand their business objectives, pain points, and Data-related challenges.
Design AI and Data consulting services, including data strategy, advanced analytics, AI model development, and operationalization frameworks.
Propose consulting engagements for data governance, data quality, and master data management (MDM).
Conduct training sessions for partners, resellers, sales, and account teams to enhance their understanding of consulting offerings.
Create comprehensive proposals, presentations, and RFP responses that articulate the value of the proposed services.
Partner with technical architects and pre-sales engineers to design tailored data center solutions, including consulting and implementation services.
Oversee the creation of Service Level Agreements (SLAs) and Statements of Work (SOWs) in line with customer requirements.
Work closely with product teams, delivery teams, and other sales personnel to deliver seamless customer experiences.
Collaborate with marketing teams to develop collateral, case studies, and white papers to support service sales.
B2B Solution Architect
TIGO
Panama, Panamá
07.2015 - 06.2017
Responsible for designing technological solutions aligned with the company's commercial objectives
Provide technical support to the commercial area and design the architecture of complex special projects such as Cloud, DataCenters, Networking, Physical Security Solutions, and any other project that fits as no standard project inside the company
Development of business case and financial proposals to determine the profitability of the projects
Also responsible for adapting client requirements to systems or technical requirements in order to develop an appropriate solution for the customer
Additional responsibilities include preparing design documents, taking part in project meetings, and supporting sales staff, gather functional requirements, determine Project Scope, develop specifications and manage external vendors/partners
Communicated with partners and clients to update product and implementation status at technical or functional level
Sales Account Manager
Desca Panamá
Panama
01.2013 - 06.2015
Responsible for the commercial management of key accounts, as well as generating demand for the entire portfolio of products and services
Responsible of developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
Also expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
In charge of developing market entry options in the Government, Banking and Enterprise sectors in LAN, WLAN, Unified Communications, Security, Data Centers, Video and Collaboration solutions
Forecasted sales of $500,000 and set successful policies to achieve 85% of objective
Negotiated prices, terms of sale and service agreements
Anticipated clients' needs by staying in touch on regular basis
Presales Consultant
Desca Panamá
Panama
01.2009 - 01.2010
Responsible for IP solutions designs, based on the best practice and customer requirements
Created strong relationships with key decision makers as trusted consultant of IP Solutions and Emerging Technologies product line
Also align business objectives with Presales key performance indicators and ensure proper customers commercial and technical presentations, solutions design and technical support
Planning, Design, Deployment and Management of Emerging Technologies such as Telepresence, Video Conferencing and Cisco Unified Communications integrated with Microsoft Lync, Collaboration, Workspace and Datacenter Development
Great experience in selling technology solutions in different business segments such as Enterprise, Midmarket, Healthcare, Finance and Government
Managed project planning, resource allocation, scope, schedule, status and documentation
Worked with customers or prospective customers to develop integrated solutions and lead detailed technology designs to facilitate delivery of comprehensive solution
Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with Networking, DataCenter, VoIP, security and integration capabilities
Education
Master of Business Administration - Strategic Management
Universidad Interamericana De Panama
Electronic And Telecommunications Engineering - Telecommunications
Master of Business Administration - Strategic Management
Universidad Interamericana De Panama
Electronic And Telecommunications Engineering - Telecommunications
Universidad Tecnológica De Panamá
High School Diploma -
Instituto Panamericano
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