Abigail Ramlal
SANGRE GRANDE
Summary
Motivated business professional bringing over 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and retail sales operations and personnel. Well-versed in capitalizing on new trends and technologies to boost business initiatives and reach objectives. Excellent at building and managing relationships with internal teams and clientele.
Overview
21
21
years of professional experience
Work History
Virtual Consultant | E-Commerce Specialist
Freelancer
12.2023 - Current
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Assisted in the development of an email marketing strategy, resulting in increased open rates and boosted sales revenue.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
- Successfully migrated e-commerce platform without disruption to daily operations or customer experience.
- Contributed to content creation efforts for product descriptions, blog posts, and newsletter updates
- Collaborated with web developers on site designs to optimize visual appeal while maintaining ease of use for customers.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways
- Provided guidance on marketing strategies, helping clients attract new customers and increase sales.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
Business Owner
Down Under
07.2008 - Current
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Trained new employees on proper protocols and customer service standards.
- Boosted revenue by implementing and managing an e-commerce website for online shopping and diversifying product offerings.
ICT Consultant
Public Sector Transformation Group (PSTG)
03.2005 - 12.2008
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Streamlined business processes for increased efficiency and productivity through the integration of cutting-edge technologies.
- Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
- Delivered insightful presentations at industry conferences, positioning the company as a thought leader in the technology space.
- Expanded service offerings by continually researching emerging trends and identifying potential areas for growth.
- Coordinated cross-functional teams to create cohesive strategies for achieving project goals within specified timelines.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Project Assistant
EOG Resources Trinidad
04.2004 - 10.2005
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
Education
Bachelor of Science - Information Systems And Management
University of London
Senate House, Malet St, London, United KingdomSkills
- Business Planning
- Talent Allocation
- Project Management
- Business Development
- Customer Relations
- Consulting
- Process Improvement
- Website Content Management
- WordPress Knowledge
- Email Marketing
- Database Entry
- Problem Solving
Timeline
Virtual Consultant | E-Commerce Specialist
Freelancer
12.2023 - Current
Business Owner
Down Under
07.2008 - Current
ICT Consultant
Public Sector Transformation Group (PSTG)
03.2005 - 12.2008
Project Assistant
EOG Resources Trinidad
04.2004 - 10.2005
Bachelor of Science - Information Systems And Management
University of London
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