Abigail Williams
San Fernando
Summary
Dedicated professional with strong customer service skills and effective communication. Experienced in office administration and classroom management, committed to fostering positive interactions and resolving issues efficiently.
Overview
4
4
years of professional experience
Work History
Secretary/Admin
Dinesh Ramgoolam
San-Fernando, Trinidad
03.2025 - 12.2025
- Managed daily office operations and maintained organized filing systems, quotations and invoices.
- Scheduled appointments and coordinated meetings.
- Processed payroll for employees.
- Coordinated with suppliers for goods, deals and products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed daily office operations and maintained organized filing systems, quotations and invoi
CSR, 1
Tatil
San-Fernando/ Chagaunas, Trinidad
09.2024 - 01.2025
- Assisted customers with inquiries about policies and claims.
- Assisted agents navigating software system, to fill forms,about policies and payments.
- Maintained knowledge of company policies and procedures for assistance.
- processed cash payments, updated systems for policies.
- proper filing and communication between departments, report to supervisor.
First-year teacher
Makayla Jhoseph
Marabella
04.2022 - 06.2022
- Developed lesson plans aligned with curriculum standards and student needs.
- Implemented classroom management strategies to maintain a positive learning environment.
- formulate test and projects to test students knowledge and skills.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
Bachelor of Science - Psychology
University of West Indies
St.Augustine02-2025
Caribbean Advanced Proficency Examination -
Parvati Girls Hindu Collage
06-2020
Caribbean Advanced Proficiency Examination -
Parvati Girls Hindu Collage
06-2019
Caribbean Secondary Education Certificate -
Parvati Girls Hindu Collage
Debe06-2018
Skills
- Customer service
- Office administration
- Classroom management
- Data analysis
- Effective communication
- Proficiency in Microsoft office (excel, word, PowerPoint etc)
Accomplishments
School body prefect at Parvati Girls Hindu Collage (2019-2020)
Referances
- Makyla Joseph (868) 790-8157 (Former Employer/ Devine Prepotory Intervention Private School)
- Dinesh Ramgoolam (868)689-1777 (Former Employer/ Nord Timber Woodworking limited)
- Jeevan Mohess (868) 767-3686 (Tatil Branch Manager/ Royal Road)
Timeline
Secretary/Admin
Dinesh Ramgoolam
03.2025 - 12.2025
CSR, 1
Tatil
09.2024 - 01.2025
First-year teacher
Makayla Jhoseph
04.2022 - 06.2022
Bachelor of Science - Psychology
University of West Indies
Caribbean Advanced Proficency Examination -
Parvati Girls Hindu Collage
Caribbean Advanced Proficiency Examination -
Parvati Girls Hindu Collage
Caribbean Secondary Education Certificate -
Parvati Girls Hindu Collage