Abiona Smith
Diego Martin
Summary
Having completed a Master of Science in Government with a specialization in International Relations at the University of the West Indies, Mona, I have developed a strong foundation in political systems, diplomacy, and global affairs. My studies have provided me with a comprehensive understanding of the dynamics shaping governance and international relations. Alongside advanced research, analytical, and communication skills, I bring proven experience in administrative roles, where I have honed my ability to ensure efficient operations in a professional environment. I am passionate about contributing to policy development, international diplomacy, and broader governmental and/or organizational operations. Whether in public service, private sector roles, I am eager to apply my academic knowledge and diverse skill set to real-world challenges and make a meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
The Private Sector Organization of Jamaica
01.2023 - 01.2023
- Entered data into company systems with accuracy and confidentiality.
- Supported record-keeping and reporting functions.
- Collaborated with the team to meet deadlines.
Customer Service Representative
Bryan’s Bookstore Ltd.
01.2022 - 01.2022
- Assisted customers with product inquiries, resolving complaints and ensuring high satisfaction levels.
- Processed transactions and managed daily cash flow, maintaining accurate financial records.
- Maintained store inventory by restocking shelves and organizing product displays.
- Communicated effectively with team members to ensure smooth daily operations and customer service delivery.
Administrative Assistant
Villa Royall Ltd
Montego Bay, Jamaica
06.2017 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master of Science - Government (specialization: International Relations)
The University of The West Indies
Kingston, Jamaica11.2025
Bachelor of Science - International Relations (major), Management Studies (minor)
The University of The West Indies
Kingston, Jamaica11.2023
Sixth Form -
Montego Bay Community College
St. James, Jamaica06.2020
High School Diploma -
Herbert Morrison Technical High School
St. James, Jamaica01.2018
Skills
- Research & Analysis
- Communication
- Attention to Detail
- Teamwork
- Customer Service
- Analytical Skills
- Organizational Skills
- Critical Thinking Skills
- Proficiency in Microsoft Applications
- Adaptability and Flexibility
Certification
- Bronze Medal in Public Speaking awarded by the Jamaica Cultural Development Commission (2017)
- Certified Guest Service Professional: Tourism (from the American Hotel & Lodging Association) (2021)
- Certification of Participation: OAS Specialized Workshop on Democracy and Elections (2023)
Languages
Spanish
Elementary (A2)
English
Bilingual or Proficient (C2)
LEADERS AND EXTRA CURRICULAR
Director of Sponsorship (2021/2022) Irvine Hall, UWI (Cultural and Entertainment Affairs Committee) Project Management Lead 2022/2023 UWI Guild Public Relations Committee
Timeline
Data Entry Specialist
The Private Sector Organization of Jamaica
01.2023 - 01.2023
Customer Service Representative
Bryan’s Bookstore Ltd.
01.2022 - 01.2022
Administrative Assistant
Villa Royall Ltd
06.2017 - 08.2020
Master of Science - Government (specialization: International Relations)
The University of The West Indies
Bachelor of Science - International Relations (major), Management Studies (minor)
The University of The West Indies
Sixth Form -
Montego Bay Community College
High School Diploma -
Herbert Morrison Technical High School