ADRIAN REID
Diego Martin
Summary
Diligent Fiber Splicer with 5+ years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction.
Dependable Fiber Optic Technician with extensive breadth of experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. Offering 5+ years of vast experience installing, repairing and maintaining cable lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather.
Overview
8
8
years of professional experience
Work History
ICT Technician
Jd Carn Ict Consultants LTD
09.2017 - Current
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Installed and configured new devices and system components.
- Spliced, bonded, ground and terminated cables.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Tested fiber optic cables and documented results.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Spliced and tested Suriname and Guyana for approximately 1 year
CSR Processing Officer
RBC Royal Bank
10.2015 - 01.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Diego Martin Finishing School
06.2015
High School Diploma -
St.Anthonys College
06.2014
Skills
- Critical Thinking
- Safety Practices
- Service Quality
- Time Management
- Terminating Cables
- Blueprints and Schematics
- Splice Fiber Enclosures
- Fiber Testing(OTDR & OPM)
Timeline
ICT Technician
Jd Carn Ict Consultants LTD
09.2017 - Current
CSR Processing Officer
RBC Royal Bank
10.2015 - 01.2017
High School Diploma -
Diego Martin Finishing School
High School Diploma -
St.Anthonys College
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