Afeisha Burke
Summary
I intend to enhance my knowledge and gain experience in the world of Insurance and Customer Service so that I can contribute positively to any Company that I work with. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Officer
CG United Insurance
07.2024 - Current
- Assess claim validity by reviewing policy coverage, accident reports, and supporting documentation.
- Coordinate with adjusters, repairers, and third-party service providers to facilitate vehicle assessment and repairs.
- Negotiate settlements with claimants while ensuring compliance with company policies and regulatory guidelines.
- Maintain a follow-up system to ensure claims are resolved promptly.
- Inspect damaged vehicles, taking photos as needed.
- Processed payments for claimants and vendors.
- Ensure that all documents related to the claim are properly completed, and filed in an organized manner.
- Attend meetings with brokers to review processes.
- Communicate regularly with customers throughout the claims process via email, telephone, or other methods of communication.
CLAIMS ADMINISTRATOR
COLFIRE
05.2022 - 06.2024
- Approved payments.
- Authorized claims.
- Ensure appropriate levels of staffing for each assigned group, with the claims department.
- Assisted the Claims Manager in developing staff competency and technical knowledge.
- Provided a high standard of customer service to build customer confidence and loyalty.
- Assisted with complaints and difficult clients.
- Ensure the security and confidentiality of legal and high-risk files.
- Ensure timely processing of payments for statements submitted by repairers.
- Recommended and communicated goals to help the team excel against targets.
- Evaluated and motivated employees to continuously develop and grow both performance and knowledge.
- Mentored and coached new members of the claims team.
ASSISTANT CLAIMS TECHNICIAN
COLFIRE
08.2017 - 06.2022
- Collected accurate information and documents to proceed with a claim
- Liaised with tradespeople from a network of approved professionals to agree claims settlements
- Monitored the progress of a claim
- Identified potentially fraudulent claims and documents
- Ensured excellent customer service
- Liaised with brokers and customers to bring claims to a timely conclusion
- Provided advice on making a claim and the processes involved
- Handled any complaints associated with a claim
- Adhered to all regulatory and company guidelines
- Processed payments for claimants and vendors
- Analyzed information gathered by investigations and reported findings and recommendations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CUSTOMER RELATIONS REPRESENTATIVE
COLFIRE
12.2015 - 08.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Processed claims for payment
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Answered phone calls, provided information to callers, and connected callers to appropriate people
- Maintained front office cleanliness and organized supplies to increase productivity
- Signed for packages, recorded deliveries, and distributed to personnel.
LIFE INSURANCE SALES REPRESENTATIVE
ALGICO
06.2008 - 03.2010
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients
- Upsold products to policyholders and potential new clients
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Analyzed customer needs and provided best options, upselling products, and services
- Engaged customers and provided high level of service by carefully explaining details about documents.
ASSISTANT TEACHER
St Barbs Primary School
09.2007 - 06.2008
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
- Assisted teachers with lesson preparation and curriculum implementation
- Observed children and recorded activities, maintained daily records, and created safe environments during activities, meals, and naps
- Distributed and collected tests and homework to collate and prepare for grading
- Supervised students and maintained security throughout school buildings and on field trips
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Distributed classroom materials and supplies such as pencils, paper, and art materials
- Established positive relationships with students, parents, fellow teachers, and school administrators.
BANKER APPRENTICE
Republic Bank Limited
08.2006 - 07.2007
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect the bank's reputation
- Met with new clients and completed pre-qualification procedures
- Completed daily cash balancing, including the ATM
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling
- Verified amounts and integrity of every check or funds transfer
- Modified, opened and closed customer accounts.
Education
Certificate of Completion- Supervisory Management -
CTS College
CXC General Proficiency -
St Dominic’s Convent
Information Technology -
The Youth Training and Employment Partnership Program
Certificate Insurance Chartered Insurance Institute, (IF1) Insurance Legal and Regulatory -
Trinidad and Tobago Insurance Institute
Skills
- Conflict Resolution
- Critical Thinking
- Leadership
- Teamwork
- Time Management
- Reliable and trustworthy
- Positive Attitude
- Relationship Management
- Collaboration
- Problem Solving
Certification
- Negotiation Training
- Assertive Communication Leadership & Workplace Performance
- Leadership, Communication and Mental Flexibility
- Anti-Money Laundering/Counter Terrorist Financing Training
- Dealing with Difficult People Leadership & Workplace Performance
- Critical Elements in Customer Service
- Microsoft Office
- Creative Thinking Training
- Certified First Aider
- Underwriting Engineer Risks (Contractor's & Engineering All Risks) Workshop
- Marine Insurance - Hull Workshop
- Understanding Disability Income Coverage Workshop
- Seminal Cases in Motor & Liability Insurance Workshop
- Claims Administration - Property Insurance Workshop
- Understanding the Role of Regulatory Bodies and Supervisory Authorities Workshop
- Principles and Practices of Workmen's Compensation Workshop
- Marine - Cargo Workshop
- Liability Classes of Insurance I Workshop
- Ethical Issues in the Laws of Regulations 1 Workshop
- Ethical Issues in the Laws of Regulations 2 Workshop
- Ethical Issues in the Laws of Regulations 3 Workshop
- Retirement - Income Generating and Investment Products Workshop
References
Reference available upon request.
Timeline
Claims Officer
CG United Insurance
07.2024 - Current
CLAIMS ADMINISTRATOR
COLFIRE
05.2022 - 06.2024
ASSISTANT CLAIMS TECHNICIAN
COLFIRE
08.2017 - 06.2022
CUSTOMER RELATIONS REPRESENTATIVE
COLFIRE
12.2015 - 08.2017
LIFE INSURANCE SALES REPRESENTATIVE
ALGICO
06.2008 - 03.2010
ASSISTANT TEACHER
St Barbs Primary School
09.2007 - 06.2008
BANKER APPRENTICE
Republic Bank Limited
08.2006 - 07.2007
Certificate of Completion- Supervisory Management -
CTS College
CXC General Proficiency -
St Dominic’s Convent
Information Technology -
The Youth Training and Employment Partnership Program
Certificate Insurance Chartered Insurance Institute, (IF1) Insurance Legal and Regulatory -
Trinidad and Tobago Insurance Institute
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