Aiana Primus MBA, BSc

· Supervises the work of junior level staff by assigning work and reviewing files

· Trains and guides staff in performing duties

Assigns and monitors work to the Assistant Client Relations Officer

▪ Provides administrative assistance to the Senior Client Relations Officer in the areas of research, source market information, overseas representatives, and any other information critical to the successful functioning of the unit

▪ Manages the CEO's Office and calendar of events, processes confidential documents, and assists with the preparation of presentations

▪ Collaborates with Unit Heads to complete reports

▪ Directs the planning of in house staff meetings, diligently preparing minutes, notices, and resolutions for prompt dissemination and follow-up actions.

· Prepares/schedules interviews of applicants

· Quality control checking of the work of the Assistant Client Relations Officer

· Conducts field interview where applicants maybe bed ridden or otherwise incapacitated

· Periodic checks of applications that are awaiting relevant documents for the completion of the application process

· Inspects all applicants’ files before forwarding information to Engineering aide for site visits.

· Interviews persons selected for housing draws

· Ensuring the proper dissemination of information to the public

· Prepares acknowledgement/ denial letters for customers

· Prepares reselection letters for customers and possibly provide guidance if needed in housing selection choices

• Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
• Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
• Interacted with customers by phone, email, or in-person to provide information.
• Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
• Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained calendar appointments for senior staff members, optimizing time management within the organization.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.