Akeil Thomas
Chaguanas
Summary
Dynamic customer service professional with extensive experience at Opufin Limited, excelling in problem-solving and communication. Proven ability to enhance customer satisfaction through effective service delivery and adaptability in fast-paced environments. Skilled in managing cash transactions and providing accurate information, ensuring a seamless customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Opufin Limited
Shop 3 Building A Grand Bazaar Valsayn
12.2023 - Current
- Facilitated customer cheque withdrawals, transfers, and deposits efficiently.
- Issued cheques promptly based on customer requests.
- Managed system operations to enhance customer convenience.
- Provided information to customers via phone and in-branch consultations.
- Answered all phone calls promptly to minimize wait times.
- Organized personal documents and financial information confidentially.
- Executed tasks effectively to ensure customer satisfaction.
Teller Associate, Card Distributor
Unit Trust Corporation
Sangre Grande
09.2022 - 12.2023
- Facilitated customer cash transactions, including withdrawals, deposits, and transfers.
- Processed applications for new UTC debit chip Visa TT and US cards.
- Distributed new cards and resolved card-related inquiries for customers.
- Prepared statements, issued cheques, and provided accurate account information.
- Notified customers about new cards and account updates through proactive outreach.
- Logged appointment schedules for new customers to ensure timely service.
Customer Service Representative
Bhagwansing’s Hardware
Montrose Chaguanas
01.2020 - 01.2021
- Engaged customers to facilitate product purchases and enhance overall experience.
- Addressed customer queries by providing knowledgeable insights on products.
- Resolved customer issues by delivering practical and effective solutions.
- Organized diverse product inventory to offer a broad selection for customers.
- Accurately priced all products, ensuring clear visibility of prices for customers.
- Maintained neat and structured product displays to attract customer interest.
Customer Service Representative
Royal Castle
Endeavour Chaguanas
01.2019 - 01.2021
- Engaged customers by recommending deals and specials to enhance sales.
- Processed payments efficiently and accurately.
- Received customer requests, delivering service aligned with customer needs.
- Ensured compliance with food safety and hygiene standards.
- Collaborated with colleagues to support task completion and improve productivity.
Education
Certificate - Air condition and refrigeration
School of Practical Accounting
Chaguanas01.2022
Certificate in Business Management - Human Resource Management, Information Technology, Fundamentals of Management, Fundamentals of Marketing, Organizational Behavior, Accounting
UWI Open Campus University of the West Indies
St. Augustine01.2020
CXC General Proficiency - Caribbean History, English and Communication, Principles of Business, English A, English B, Mathematics, Social Studies, Geography
ST. Francis Boys College/Belmont Boys
01.2019
Skills
- Customer service
- Presentation skills
- Communication
- Team collaboration
- Problem solving
- Time management
- Multitasking
- Quick learner
- Active listening
- Adaptability in fast-paced environments
Personal Information
Date of Birth: 17/05/2001
References
- Venetia Cumberbatch, Royal Castle Supervisor, 274-8356
- Asha Claxton, University Lecturer, 778-1260
Summary Objective
Highly motivated goal driven young adult, who is willing to diligently work to grow professionally and achieve all respective goals head on including my personal goals with demonstrated ability to accomplish project and task -oriented goals. I am very willing, and I want to challenge myself to gain more experience and be ambitious to reach higher in this company organization or corporation. My primary mission is to be an asset to YOU.
Activities
- Drama productions
- Singing
- Football
Languages
Spanish
Intermediate (B1)
B1
Certification
Electrical installation-School of Practical Accounting
Timeline
Customer Service Associate
Opufin Limited
12.2023 - Current
Teller Associate, Card Distributor
Unit Trust Corporation
09.2022 - 12.2023
Customer Service Representative
Bhagwansing’s Hardware
01.2020 - 01.2021
Customer Service Representative
Royal Castle
01.2019 - 01.2021
Certificate - Air condition and refrigeration
School of Practical Accounting
Certificate in Business Management - Human Resource Management, Information Technology, Fundamentals of Management, Fundamentals of Marketing, Organizational Behavior, Accounting
UWI Open Campus University of the West Indies
CXC General Proficiency - Caribbean History, English and Communication, Principles of Business, English A, English B, Mathematics, Social Studies, Geography
ST. Francis Boys College/Belmont Boys