Summary
Overview
Work History
Education
Skills
Languages
Professionalgroups
References
Timeline
OfficeManager
Akil Phillips

Akil Phillips

Customer Service Rep/Administrative Clerk
Chaguanas,Trinidad and Tobago

Summary

A very energetic and enthusiastic Customer Service Representative with over 5 years experience in this particular field. Areas of expertise includes: promoting products and services, achieving sales targets and providing optimal customer satisfaction. Represents any establishment with a friendly, professional demeanor at all times. Eager to create a positive customer experience and contribute to a team-oriented environment. Versatile to work in Finance/accounting or clerical positions as well.

Overview

14
14
years of professional experience

Work History

Customer Service Representative (100% Onsite)

Red Cellular LTD.
11.2021 - Current
  • Processed sales and home services, consulted with customers, day to day data entry, promoted new products and services, cashing duties, activated and installed new SIM cards, achieved sales goals while providing the highest level of customer service and satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.

Acquisition Sales Agent (90% Remote)

Digicel
Woodbrook, Port of Spain
01.2020 - 08.2021
  • Consulted with customers, promoted new products and services, activated, and installed new SIM cards, achieved sales objectives while providing the highest level of customer service and satisfaction.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Coached new employees on best practices for closing deals quickly and efficiently.

Customer Service Rep./Relief Cashier (100% Onsite)

Furniture Plus Limited
Chaguanas
08.2019 - 01.2020
  • Closed sales, followed up with customers, quotations, consulted with cash and credit customers, executed administrative duties required to achieve sales target.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong customer relationships to encourage repeat business.

Accounts Clerk II (Finance)(100% Onsite)

National Flour Mills Limited
Port-of-Spain
08.2016 - 05.2018
  • Filed, sorted, generated data for bad debts reconciliation and data entry, knowledgeable in both CSB and AS400
  • Balanced Petty Cash and Bank Reconciliations, Receipt allocations and registers
  • Also aided in NFM’s 2016 and 2017 year-end Audit
  • Controlled the general upkeep of files in the file room and storage.

Law Clerk/Receptionist (70% Onsite)

Boynes & Co. Attorneys at Law
Arima
04.2014 - 03.2015
  • Basic Accounting, Bookkeeping & preparation of reports
  • Data Entry; Sorting & Filing; Consulting with clients /Lawyers on the phone daily
  • Delivered correspondences between offices.

Administrative Assistant/Clerk (80% Onsite)

Trinidad and Tobago Police Service (Legal Unit)
Port of Spain
01.2013 - 03.2014
  • Organized files, prepared documents, scheduled appointments with clients, prepared reports using Microsoft Suite for word processing and creating spreadsheets
  • Delivered correspondences between offices.

Merchandiser (100% Onsite)

Xtra Foods Supermarket
Arima
01.2011 - 01.2012
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Education

Associate Degree in Business Management, Business Management, Accounting, English, Business Spanish, Mathematics, Information Systems, Business Ethics, Politics, Marketing -

ROYTEC (UWI School of Business and Applied Studies Ltd.)

English A, Social Studies, Integrated Science, Principles of Accounts, Principle of Business, Geography, Mathematics -

Woodbrook Secondary School

Skills

  • Excellent oral and written communication
  • Analytical and problem solving
  • Good Time Management, planning & organizing
  • Customer Service oriented
  • Possesses good leadership and team player qualities
  • Proofreading
  • Apt to teach/flexible
  • Administrative Support
  • Building rapport (interpersonal skills)
  • Microsoft Office Suite

Languages

English
First Language
Spanish
Beginner
A1

Professionalgroups

  • Queen’s Park Cricket Club
  • Heroes’ Foundation

References

  • Mr. Kevin Wilkinson, Head of Audit, Digicel, 350-3274
  • Mr. Miguel Carty, Customer Care Coordinator, Republic Bank Limited, 318-4636
  • Mr. Anson King, Manager, CIC Insurance Brokerage Limited, 299-2675

Timeline

Customer Service Representative (100% Onsite)

Red Cellular LTD.
11.2021 - Current

Acquisition Sales Agent (90% Remote)

Digicel
01.2020 - 08.2021

Customer Service Rep./Relief Cashier (100% Onsite)

Furniture Plus Limited
08.2019 - 01.2020

Accounts Clerk II (Finance)(100% Onsite)

National Flour Mills Limited
08.2016 - 05.2018

Law Clerk/Receptionist (70% Onsite)

Boynes & Co. Attorneys at Law
04.2014 - 03.2015

Administrative Assistant/Clerk (80% Onsite)

Trinidad and Tobago Police Service (Legal Unit)
01.2013 - 03.2014

Merchandiser (100% Onsite)

Xtra Foods Supermarket
01.2011 - 01.2012

Associate Degree in Business Management, Business Management, Accounting, English, Business Spanish, Mathematics, Information Systems, Business Ethics, Politics, Marketing -

ROYTEC (UWI School of Business and Applied Studies Ltd.)

English A, Social Studies, Integrated Science, Principles of Accounts, Principle of Business, Geography, Mathematics -

Woodbrook Secondary School

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