Akil Williams
Summary
To secure a challenging position at a growing company to expand my learnings, knowledge and skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Iqor Trinidad
03.2022 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Workforce Real Time Analyst
Iqor Trinidad
06.2021 - 03.2022
- Enhanced scheduling accuracy by monitoring call volumes and adjusting staffing levels accordingly.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
Customer Service Representative
IQor Trinidad
10.2020 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Supervisory Management
School Of Practical Accounting
Chaguanas, Trinidad And Tobago12.2022
Business Management
School Of Practical Accounting
Chaguanas, Trinidad And Tobago12.2022
High School Diploma -
The Professional Institute Of Marketing And Business Studies Ltd.
Curepe, Trinidad And Tobago07.2019
Skills
- Staff Supervision
- Project Management
- Risk Management
- Customer Relations
- Performance Monitoring
- Quality Assurance
- Operations Management
- Logistics Coordination
- Team Training
- Task Delegation
- Team Leadership
Accomplishments Certifications
- The Professional Institute Of Marketing and Business Studies Ltd., PPQ Leadership Certified, Scholar Leadership Certified, Highest Marked Student in Social Studies | 2019, Highest In CSEC Electronic Document Preparation and Management | 2019, Most Improved Form 5 Student | 2019
-
- Trinidad and Tobago Scouts Association, Leader of Batch 1101 | 2011
Recommendations
- Immanuel Lashly, Principal - Pimbs ltd., (868) 717-6444
- Joseph Fleming, Operations Manager, (868) 722-6787
Timeline
Operations Supervisor
Iqor Trinidad
03.2022 - Current
Workforce Real Time Analyst
Iqor Trinidad
06.2021 - 03.2022
Customer Service Representative
IQor Trinidad
10.2020 - 06.2021
Supervisory Management
School Of Practical Accounting
Business Management
School Of Practical Accounting
High School Diploma -
The Professional Institute Of Marketing And Business Studies Ltd.
Similar Profiles
Alana GregoireAlana Gregoire
Sales Representative at IQOR TrinidadSales Representative at IQOR Trinidad
Trevin EmmanuelTrevin Emmanuel
Agent at iQor TrinidadAgent at iQor Trinidad
Nailal TrimNailal Trim
Trainer/ Quality Analyst (Point of Contact) at Iqor Trinidad LimitedTrainer/ Quality Analyst (Point of Contact) at Iqor Trinidad Limited