Akima Murrell
St. Joseph
Summary
Experienced Human Resource professional with 5+ years in HR support roles. Demonstrated expertise in recruitment, performance management, and employee relations, driving organizational efficiency. Proven track record of fostering positive workplace environments and contributing to employee development. Proficient in HR software, records management, and legal compliance. Seeking to bring these skills to Massy Distributors to uphold their legacy of excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resource Assistant
Legal Aid and Advisory Authority
01.2020 - Current
- Prepare letters, faxes, memoranda and any other necessary written communication
- Maintain leave records sick, vacation & any other personal/ casual leave records
- Receives and assisting in responding to complaints/concerns pertaining to Leave Administration in accordance to Human Resources Policies and Guidelines
- Maintain the manual filing system
- Managed recruitment processes, from shortlisting to new hire onboarding, ensuring a 90% satisfaction rate among new employees
- Coordinated performance management initiatives, enhancing the Authority's team output by 20%
- Organized new staff orientation programs, fostering a smooth integration into the organization
- Compiled data and assisted in the creation of comprehensive HR reports, aiding in policy formulation and compliance
- Other related duties as necessary.
Human Resource Assistant
Legal Aid and Advisory Authority
01.2019 - 01.2020
- Played a key role in recruitment, selection, and onboarding of new employees
- Provided administrative support for the HR department, handling correspondence, records management, and leave tracking
- Assisted in the transition project from a contract-based workforce to an established employment structure, streamlining the HR workflow
- Supported performance management initiatives, contributing to staff development and organizational growth.
Human Resource Assistant (SPECIAL PROJECT)
Legal Aid and Advisory Authority
02.2019 - 05.2019
- Public Management Consulting Division project which was initiated to commence the transitioning of the Authority from a predominantly contract based organization to having the required complement of established employees
- Create Flow Chart Matrices Process
- Map the Authority's Departments (Head & District Offices)
- Conduct Gap Analyses Reform/ Update existing Job Descriptions compared with Public Service
- Update Organizational Charts for the Authority.
Customer Service Representative (OJT)
Caribbean Airlines Limited
07.2016 - 07.2018
- Facilitated a smooth check-in process for passengers, improving overall customer satisfaction
- Addressed passenger queries and concerns efficiently, ensuring compliance with airline policies.
Field Interviewer
Housing and Development Corporation
10.2010 - 09.2011
- To collect necessary information from housing occupants
- To gather information on their interest to aid in building HDC community malls
- To total the available housing lots
- To present a professional image that represented HDC.
Human Resource Intern
University of the Southern Caribbean
01.2016
- Streamlined employee records management, reducing administrative errors by 15%
- Assisted in employee recruitment and benefits administration, contributing to a more efficient HR department
- Coordinated HR events, ensuring successful execution and employee participation.
Education
Masters of Business Administration: Human Resource Emphasis (Distinction) -
Anglia Ruskin University
10.2023
National Examinations Council: Patient Care Assistant -
The Youth Training and Employment Partnership Programme
10.2019
BBA: Human Resource Management -
The University of the Southern Caribbean (USC)
01.2016
Caribbean Examinations Council: (CAPE) -
South East Port of Spain Government School
01.2010
Skills
- Recruitment & Selection
- Performance Management
- HR Administration
- Employee Relations
- HR Reporting & Data Analysis
- Software Proficiency
- Personnel records maintenance
- HR policies
- Employee Onboarding
- Maintaining files
- Recruitment
- Human Resources Support
- Administrative Skills
- Microsoft Office and Docusign
- Conflict Management
Certification
- Using Artificial Intelligence & Prompt Engineering in HRM – Knight Chapman Psychological (KCP) United Kingdom (2024)
- Write Right Business Communication Excellence – Employers Solution Centre (2024)
- Effective Leadership - Ministry of Community and Development (2023)
- Building Trust as a Professional & as an Organization - Ministry of Community and Development (2023)
- Emotional Intelligence - Ministry of Community and Development (2021)
- Effective Communication & Conflict De-escalation - Ministry of Community and Development (2019)
- First Aid Training – Red Cross and Emergency Care and Safety Institute (2017,2019, 2024)
- Telemarketing Certification (Grade A) - Kaykai Telemarketing (2012)
Activitiesandhobbies
- Past member of The University of the Southern Caribbean Volleyball Team
- Swimming
- Reading
- Meeting people
References
Available upon request.
Timeline
Human Resource Assistant
Legal Aid and Advisory Authority
01.2020 - Current
Human Resource Assistant (SPECIAL PROJECT)
Legal Aid and Advisory Authority
02.2019 - 05.2019
Human Resource Assistant
Legal Aid and Advisory Authority
01.2019 - 01.2020
Customer Service Representative (OJT)
Caribbean Airlines Limited
07.2016 - 07.2018
Human Resource Intern
University of the Southern Caribbean
01.2016
Field Interviewer
Housing and Development Corporation
10.2010 - 09.2011
- Using Artificial Intelligence & Prompt Engineering in HRM – Knight Chapman Psychological (KCP) United Kingdom (2024)
- Write Right Business Communication Excellence – Employers Solution Centre (2024)
- Effective Leadership - Ministry of Community and Development (2023)
- Building Trust as a Professional & as an Organization - Ministry of Community and Development (2023)
- Emotional Intelligence - Ministry of Community and Development (2021)
- Effective Communication & Conflict De-escalation - Ministry of Community and Development (2019)
- First Aid Training – Red Cross and Emergency Care and Safety Institute (2017,2019, 2024)
- Telemarketing Certification (Grade A) - Kaykai Telemarketing (2012)
Masters of Business Administration: Human Resource Emphasis (Distinction) -
Anglia Ruskin University
National Examinations Council: Patient Care Assistant -
The Youth Training and Employment Partnership Programme
BBA: Human Resource Management -
The University of the Southern Caribbean (USC)
Caribbean Examinations Council: (CAPE) -
South East Port of Spain Government School
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