Akini Anderson
Chaguanas
Summary
Dynamic professional with a proven track record at Digiwireless, enhancing team productivity and customer satisfaction through expert training and superior service. Leveraged skills in e-learning development and client relationship management to exceed performance metrics. Adept at fostering teamwork and collaboration, consistently achieving goals with innovative solutions and strategic planning.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
21
21
years of professional experience
Work History
Sales and Training Officer
Digiwireless (Authorized Digicel Dealer)
01.2022 - Current
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Delivered high-quality presentations on various topics, using compelling visuals to enhance understanding and engagement among employees.
Store Supervisor
Digiwireless (Authorized Digicel Dealer)
08.2019 - 01.2022
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Customer Service Representative
Digiwireless (Authorized Digicel Dealer)
11.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Floor Supervisor
Food Basket Market Place
12.2015 - 06.2017
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Call Center Sales Representative
DIGICEL Head Office
01.2015 - 11.2015
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Overnight Stocker
Pricesmart Clubs
11.2009 - 08.2014
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
General Warehouse Associate
Kiss Baking Company
06.2004 - 02.2008
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
Education
High School Diploma -
CTS College
Chaguanas, Trinidad And Tobago07-2014
High School Diploma -
St Anthony's Boy's College
Westmoorings07-2000
Skills
- Train-the-trainer
- Facilitation techniques
- Class design
- E-learning development
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Client Relationship Management
Accomplishments
- Consistently ranked among the top 1% of sales performers at Digiwireless.
- Recognized as “Salesperson of the Quarter ” at Digiwireless for outstanding performance on multiple occasions
- Consistently achieving 100% of Targets set.
Additional Information
Technical Skills
- CRM Tools: Salesforce, HubSpot, Zoho CRM
- Microsoft Office Suite: Excel, PowerPoint, Word
Timeline
Sales and Training Officer
Digiwireless (Authorized Digicel Dealer)
01.2022 - Current
Store Supervisor
Digiwireless (Authorized Digicel Dealer)
08.2019 - 01.2022
Customer Service Representative
Digiwireless (Authorized Digicel Dealer)
11.2018 - 08.2019
Floor Supervisor
Food Basket Market Place
12.2015 - 06.2017
Call Center Sales Representative
DIGICEL Head Office
01.2015 - 11.2015
Overnight Stocker
Pricesmart Clubs
11.2009 - 08.2014
General Warehouse Associate
Kiss Baking Company
06.2004 - 02.2008
High School Diploma -
CTS College
High School Diploma -
St Anthony's Boy's College
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