Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Alana Gregoire

Arima

Summary

I am currently in search of a position that will allow me to use the Experience that I have acquired over the years and allow me to grow. Highly motivated and results driven individual that has strong Interpersonal skills and abilities and is sales oriented. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Results-driven Sales Representative known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and market analysis. Excel in communication, negotiation, and time management, ensuring seamless sales processes and client satisfaction. Highly motivated Sales Representative with solid experience in cultivating client relationships, executing sales strategies, and exceeding revenue goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with clients to foster loyalty. Previous work has consistently resulted in increased market share and customer satisfaction.

Overview

23
23
years of professional experience

Work History

Sales Representative

IQOR Trinidad
11.2024 - Current
  • Greeted and assisted customers to foster positive experiences
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings
  • Provided technical support for customers using the company's products or services
  • Drove sales of company products and services by meeting with customers using strategic and organized approach

Branch Manager

J&K Clothing Styles
09.2024 - 10.2024
  • Established and built customer relationships through targeted outreach and initiatives
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch
  • Ensured compliance with established policies, procedures and regulations governing banking operations
  • Disciplined employees to encourage compliance with company policies and procedures
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Increased efficiency and drove branch revenue by optimizing daily operations

Shift Manager

Church's Chicken
07.2024 - 08.2024
  • Evaluated and assessed personnel to identify potential candidates for promotion
  • Delegated tasks to multiple employees while maintaining efficient workplace
  • Communicated with other shift managers to facilitate continuum of customer service
  • Reviewed financial statements to meet targets during shift
  • Enhanced operations and boosted productivity through employee training, coaching and assignments
  • Upheld company standards and compliance requirements for operations
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability

Sales Representative

Tatil Life Assurance
12.2022 - 06.2024
  • Greeted and assisted customers to foster positive experiences
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings
  • Provided technical support for customers using the company's products or services
  • Explained complex technical terms related to insurance plans in simple language for easy understanding
  • Generated reports detailing sales activities, client interactions, and progress towards goals
  • Achieved repeat business and referrals through personalized services
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection
  • Counseled prospects and policyholders on coverage, limits and regulations
  • Maintained accurate records of all insurance transactions using computer software systems

BRANCH MANAGER

FURNITURE PLUS LTD
01.2016 - 11.2022
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
  • Monitored financial performance of the branch on a monthly basis
  • Organized professional development programs for employees at all levels of the organization
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness
  • Conducted reviews and evaluations for cost-reduction opportunities
  • Conducted regular performance reviews for all employees in the branch
  • Identified opportunities for process improvement initiatives within the branch
  • Disciplined employees to encourage compliance with company policies and procedures
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
  • Created financial management mechanisms to minimize financial risk to business
  • Developed strategies to increase customer satisfaction and loyalty
  • Designed sales and service strategies to improve revenue and retention
  • Managed and inspired team members to perform to full potential, driving branch profitability
  • Increased efficiency and drove branch revenue by optimizing daily operations
  • Verified cash by balancing cash drawers and maintaining cash count records
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance
  • Provided guidance and support to team members regarding problem resolution and customer service issues
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment
  • Resolved escalated customer complaints in a timely manner
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
  • Assisted other branches when needed during peak periods or special projects

ADMINISTRATIVE ASSISTANT

A & J'S CONSTRUCTION LTD
11.2010 - 12.2015
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives
  • Provided feedback on employee performance evaluations conducted by supervisors
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Planned work schedules to maintain adequate staffing levels
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met
  • Utilized various software and tools to streamline processes and optimize performance
  • Identified needs of customers promptly and efficiently
  • Worked effectively in team environments to make the workplace more productive
  • Assisted with customer requests and answered questions to improve satisfaction
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Exceeded customer satisfaction by finding creative solutions to problems

Inventory Clerk

Hilo Food Stores
01.2003 - 09.2007
  • Developed an efficient system for tracking inventory levels and monitoring stock movement
  • Identified obsolete parts and made arrangements for removal from inventory
  • Computed shipping, storage or demurrage charges using computer or price list

Store Supervisor

Get Connected Cellular Store
08.2002 - 01.2003
  • Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations
  • Recorded quantities of damaged, faulty or expired items in product reports
  • Answered customer queries and complaints and provided prompt solutions
  • Developed operational strategies for efficient management of inventory and personnel
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Analyzed sales data to identify trends and adjust stocking levels accordingly

Education

High School - English A, English B, Caribbean History, Principles of Business, Principles of Accounts, Spanish, clothing and Textiles

ST. Charles Girls High School
Tunapuna
06.2002

Skills

  • Microsoft Suite
  • Oral communication
  • Written communication
  • Leadership
  • Time management
  • Creative thinking
  • Sales
  • Hard work
  • Interpersonal skills
  • Goal orientation
  • Sales closing
  • Network development
  • Territory sales
  • Lead prospecting
  • Customer relationship building
  • Process improvement
  • Revenue generation
  • Closing talents
  • Win-loss analysis
  • Customer retention
  • Account management
  • Client engagement
  • Sales development
  • Interpersonal communication skills
  • Product and service knowledge
  • Customer relations
  • Records management
  • Contact follow-up
  • Post-sales support
  • Social media marketing
  • Sales territory analysis
  • Sales strategy development
  • Technical product knowledge
  • Strategy development
  • Closing sales

References

Jael, Williams, Quality Sales Supervisor, (868)798-0952, IQOR Ltd

Accomplishments

  • Managed and trained cashiers and accounting personnel - Cash handling and inventory control, Accounting.
  • Managed and trained sales team - Customer service, Sales and Merchandising.

Timeline

Sales Representative

IQOR Trinidad
11.2024 - Current

Branch Manager

J&K Clothing Styles
09.2024 - 10.2024

Shift Manager

Church's Chicken
07.2024 - 08.2024

Sales Representative

Tatil Life Assurance
12.2022 - 06.2024

BRANCH MANAGER

FURNITURE PLUS LTD
01.2016 - 11.2022

ADMINISTRATIVE ASSISTANT

A & J'S CONSTRUCTION LTD
11.2010 - 12.2015

Inventory Clerk

Hilo Food Stores
01.2003 - 09.2007

Store Supervisor

Get Connected Cellular Store
08.2002 - 01.2003

High School - English A, English B, Caribbean History, Principles of Business, Principles of Accounts, Spanish, clothing and Textiles

ST. Charles Girls High School
Alana Gregoire