ALANA JUANITA LYNCH
Rousillac
Summary
Dynamic professional with a proven track record at South West Regional Health Authority, excelling in customer relationship management and critical thinking.Adept at workload allocation and supporting team members, I consistently drive success and foster collaboration. Eager to leverage my skills in a challenging environment, I thrive on learning and adapting to new opportunities.
Overview
3
3
years of professional experience
Work History
On-The-Job Trainee
04.2019 - 02.2020
- Provides technical hardware, software and network assistance and maintenance to all end users
- Contributes towards minimizing down-time and helps achieve the most efficient use of technology
- Ensures that problem reports received are tracked and monitored through to resolution, while providing feedback to the end user
- Assists in the customization and adaptation of existing hardware/software to meet users' requirements
- Connects users to network
- Performs system upgrades, software updates and hardware maintenance to ensure operational effectiveness
- Transfers basic knowledge to the users and training on the use of new equipment
- Maintains confidentiality with regard to the information being processed, stored or accessed by the network
- Performs other duties as required
On-The-Job Trainee
01.2017 - 01.2019
- Assist students in performing activities initiated by the teachers
- Reinforce learning with students
- Assist with revision by using Word and Letter Cards
- Assist in the review of letter sounds
- Assist in the review of 'tricky words'
- Assist in giving additional supervision to gifted and slower students by ensuring that this group is on task with the relevant assigned activities while the teacher works with the rest of the class
- Assist in the preparation of resources for use in the classroom which may include, but not limited to, cutting and sticking
- Assist in the preparation of sound books for each student
- Sound Books are a copy of books in which students will write the words for letter-sound/s for each day
Education
BSc - Computing and Information Systems
School of Business and Computer Science
01.2016
Btech Higher National Diploma - Computing and Systems Development
School of Business and Computer Science
01.2015
ABE MIS Diploma -
School of Business and Computer Science
01.2012
5 CXC Subjects - Mathematics, English, Human and Social Biology, Social Studies, Principles of Business
The Southern Community Colleague
San Fernando01.2010
Skills
- Critical thinking
- Customer relationship management
- Workload allocation
- Always willing to learn and adapt
- Team member support
Timeline
On-The-Job Trainee
04.2019 - 02.2020
On-The-Job Trainee
01.2017 - 01.2019
BSc - Computing and Information Systems
School of Business and Computer Science
Btech Higher National Diploma - Computing and Systems Development
School of Business and Computer Science
ABE MIS Diploma -
School of Business and Computer Science
5 CXC Subjects - Mathematics, English, Human and Social Biology, Social Studies, Principles of Business
The Southern Community Colleague
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