Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Languages
Timeline

ALANA MELISSA SCOTT

Diego Martin

Summary

I am a results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Practice Support Supervising Associate

Ernst & Young Services Limited
03.2023 - Current
  • Ability to prioritize tasks geared towards accomplishing the Tax Teams objectives.
  • Assist client service executives in resolving potential problems or last-minute billing issues.
  • Perform processing requirements with guidance from the (MBA) for the tax team.
  • Identify and communicate processing support issues to the MBA.
  • Strive to be a subject matter specialist in the firm's financial system, engagement management tools, practices and policies.
  • Proactively communicate and escalate inventory issues to the attention of the engagement partner/manager and MBA.
  • Support the Tax Team in ensuring that the Firm's operational excellence targets are achieved.

Credit Supervisor North

Southern Sales Services Limited
06.2022 - 02.2023
  • Oversee the credit function observing the operating and administrative guidelines governing the department.
  • Review credit applications for accuracy and supporting documents before submission.
  • Authorize credit approvals, verify customer name and assign credit approval numbers.
  • Follow up with customers for dishonored cheques and set dates for payment.
  • Advise Human Resources of monthly salary deductions for semi-senior and junior staff.
  • Reconcile and authorize cheques collected from charge customers.
  • Review payment vouchers for customer refunds ensuring all supporting documents are in place prior to preparation of cheques by the Accounts Department.
  • Ensure receivables reports are closed off at the approved times.

Financial Management Associate

Ernst & Young Services Limited
12.2021 - 04.2022
  • Prepare relevant reports for management and relevant teams and conduct risk analysis.
  • Work cross functionally with local, regional and international support teams.
  • Timely and effective cash flow practices with respect to the firm’s external clients
  • Assist client service executives in resolving potential problems or last-minute issues.
  • Be a subject matter specialist in the financial system, management tools, practices and policies. Provide support and assist to regional team members where required.
  • Coordinate processing requirements with the relevant support teams.
  • Work extensively and directly with team heads and staff in the management of their client engagements.
  • Develop, document and implement processes for the use of the firm’s tools and to ensure adherence to company best policy guidelines.

Credit & Collections Executive

Digicel Trinidad and Tobago
08.2006 - 11.2017
  • Identify areas for improvement within the role and implement.
  • Manage the Credit Portfolio and ensure that the risks to the organization due to increased credit allowance to clients are minimal.
  • Process Review, documentation and Implementation
  • Provide recommendations to customers’ regarding management of their account.
  • Resolve customer queries, products and services, billing, general company information.
  • Review weekly reports on Credit Changes to ensure compliance.
  • Adjustments on accounts, recommendations, promise to pay and monetary adjustments/corrections.

Education

Bachelor of Business Administration Degree -

University of New Brunswick

Associate of Science Degree - Business Management

UWI School of Business And Applied Studies, Port-of-Spain Trinidad & Tobago

Skills

  • Reporting & Analysis
  • Critical thinking expertise
  • Client relationship management
  • Effective verbal and written communication
  • Supervisory Skills
  • Meticulous quality assurance
  • Experienced with Microsoft Office applications
  • Credit risk assessment
  • Complex Problem-solving
  • Management support
  • Process improvement

Certification

  • EY Lean Six Sigma White Belt Master Class
  • Trans-union Credit Reporting Certified User
  • Project Management - Introductory Course

References

  • Susan, Ramsamooj, Associate Partner, Ernst & Young Services Limited,18687967171
  • Erin Santana, Human Resource Officer,TIL Group of Companies, 18683901394
  • Traci Rostant Bramble, Credit Supervisor,Massy Distribution Ltd ,18683727777

Accomplishments

  • Averaged collections rate of 89% July 2024-March 2025
  • Achieved Collections target of 116% April-June 2024
  • Reduced revenue days from 100 days to 72 days
  • Assisted team to maintain revenue days target of 80 days
  • Outstanding Agent for April – June 2009
  • Top Agent for Period of March-May 2008
  • Top Team for the Month of April 2008
  • Certificate of Excellence for support in Guyana July 2007
  • Outstanding Accomplishment Overall Performance April 2007

Languages

English
Bilingual or Proficient (C2)

Timeline

Practice Support Supervising Associate - Ernst & Young Services Limited
03.2023 - Current
Credit Supervisor North - Southern Sales Services Limited
06.2022 - 02.2023
Financial Management Associate - Ernst & Young Services Limited
12.2021 - 04.2022
Credit & Collections Executive - Digicel Trinidad and Tobago
08.2006 - 11.2017
University of New Brunswick - Bachelor of Business Administration Degree,
UWI School of Business And Applied Studies - Associate of Science Degree, Business Management

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ALANA MELISSA SCOTT