Alec Callender
Petit Valley
Summary
Results-driven Systems Engineer with extensive experience at Fujitsu Caribbean Limited, specializing in disaster recovery and cloud integration. Proven track record in optimizing enterprise storage solutions and enhancing system security. Adept at incident resolution and technical leadership, fostering collaboration to achieve operational excellence and minimize downtime.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems Engineer
Fujitsu Caribbean Limited
12.2023 - 12.2026
- Delivered enterprise-level systems engineering support for high-availability and mission-critical environments, ensuring operational excellence across virtualization, storage, disaster recovery, and cloud integration.
- Engineered resilient virtualization environments (VMware & Hyper-V), maximizing uptime and performance across multiple enterprise clients.
- Optimized SAN/NAS storage platforms, improving throughput, reliability, and proactive capacity management.
- Developed and executed disaster recovery strategies, including failover and cloud-integrated recovery, reducing potential downtime and meeting RPO/RTO objectives.
- Led failover and DR testing exercises, validating recovery procedures and ensuring rapid recovery during live incidents.
- Resolved complex infrastructure incidents, conducting root-cause analysis and implementing permanent corrective measures.
- Strengthened infrastructure security via system hardening, access controls, and adherence to compliance standards.
- Collaborated with global engineering teams to implement system improvements with minimal operational disruption.
- Maintained comprehensive technical documentation and recovery plans aligned with ITIL and governance frameworks.
- Improved platform stability and reduced downtime across enterprise environments.
- Enhanced disaster recovery readiness and business continuity for critical workloads.
- Trusted as a senior escalation engineer for sensitive, production-critical systems.
Technical Support Engineer (Tier II)
Fujitsu Caribbean Limited
12.2019 - 12.2022
- Delivered advanced troubleshooting and resolution across servers, storage, virtualization (VMware vSphere/Hyper-V), OS platforms (Windows Server, Linux/Oracle Linux), and backup/DR systems (Veeam, Commvault, Dell Data Domain).
- Assisted in complex incident resolution, platform upgrades, and patch management, ensuring minimal service disruption and strict SLA compliance.
- Contributed to IT governance and operational excellence, including change planning, risk assessment, and customer communications during updates and maintenance cycles.
- Provided technical guidance and mentorship to junior engineers and cross-functional teams, fostering knowledge sharing and skill development.
- Participated in capacity planning, performance optimization, and high-availability architecture design, supporting enterprise and hybrid cloud environments.
Remote Support Engineer
Fujitsu Caribbean Limited
01.2017 - 12.2019
- Delivered remote SLA-based resolution for enterprise incidents spanning server, storage, virtualization, network, and backup infrastructure.
- Developed and maintained comprehensive technical documentation and knowledge base articles for internal teams and customer reference.
- Assisted in change implementation, server builds, system hardening, and performance tuning, supporting proactive IT management.
- Collaborated with vendors and internal stakeholders to ensure timely and effective resolution of critical technical issues.
Proactive Support Analyst
Fujitsu Caribbean Limited
10.2015 - 01.2017
- Conducted health checks, patching, preventive maintenance, and monitoring for enterprise IT systems, reducing incident frequency and downtime.
- Supported customer onboarding and environment setup, including configuration of servers, storage, and backup systems.
- Provided recommendations for infrastructure improvements, risk mitigation, and operational efficiency.
Internet Help Desk Technician
Cable & Wireless
01.2015 - 12.2015
- Delivered first-line support for connectivity and service issues, providing clear guidance and timely resolution.
- Escalated complex faults with detailed documentation, ensuring smooth handover to higher-tier technical teams.
- Maintained a focus on customer satisfaction and SLA adherence in a high-volume support environment.
IT Technician
EDC Consultants
01.2013 - 12.2015
- Provided desktop, server, and basic networking support for small- to medium-sized enterprises.
- Performed cabling, racking, workstation deployment, and introductory server administration, supporting infrastructure setup and maintenance.
- Assisted with troubleshooting and resolution of IT incidents, contributing to operational continuity and client satisfaction.
Education
A.A.S. - Operations Systems Management
College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT)
01.2013
Skills
- Incident & Problem Resolution
- Technical support
- Storage optimization
- System hardening
- Incident resolution
- Disaster recovery
- Cloud services
- Network security
- Enterprise Systems Engineering & Infrastructure Design
- Virtualization & Cloud Integration
- Enterprise Storage & Backup Solutions
- Disaster Recovery, Business Continuity & High Availability
- Operating Systems & Platforms
- Networking & Security
- TIL-aligned Processes
- Technical Leadership & Collaboration
- Documentation & Reporting
- Professional Attributes
Certification
ITIL Foundation
References
- Keron Linton, Head IT Tech, Trinidad and Tobago Coast Guard, 357-3403
- Justin Chin, Ansa Technologies, 339-4090 / 739-4338
- Crcc Team Lead, Fujitsu Caribbean Limited, 688-7567
Personal Information
Title: Systems Engineer
Timeline
Systems Engineer
Fujitsu Caribbean Limited
12.2023 - 12.2026
Technical Support Engineer (Tier II)
Fujitsu Caribbean Limited
12.2019 - 12.2022
Remote Support Engineer
Fujitsu Caribbean Limited
01.2017 - 12.2019
Proactive Support Analyst
Fujitsu Caribbean Limited
10.2015 - 01.2017
Internet Help Desk Technician
Cable & Wireless
01.2015 - 12.2015
IT Technician
EDC Consultants
01.2013 - 12.2015
A.A.S. - Operations Systems Management
College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT)