ALICE BAPTISTE
Curepe
Summary
Proactive and results-driven Administrative & Housekeeping Professional with 15+ years of experience in office support, clerical operations, and facility upkeep. Skilled in managing calendars, billing processes, and high-volume telephone operations while maintaining organized, clean, and safe workspaces. Known for reliability, attention to detail, and ability to deliver excellent customer service - whether coordinating schedules, answering calls, or ensuring a sanitary environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
HR Contractors Ltd
01.2009 - 01.2023
- Managed office operations, ensuring a clean and organized workspace.
- Scheduled and coordinated appointments, client consultations, and project timelines.
- Handled phone calls, responded to queries, and provided prompt client support.
- Accurately billed clients for materials and labor.
- Delivered exceptional customer service and resolved concerns effectively.
- Performed filing, data entry, and other administrative duties to maintain efficiency.
Telephone Operator / Cashier
The Village Superstore Ltd
01.2007 - 01.2009
- Answered and directed calls, provided pricing information, and assisted customers.
- Processed customer purchases, balanced cash drawer, and issued receipts.
- Supported automotive department with data entry and billing.
- Ensured compliance with health and safety regulations.
Clerical Assistant Trainee
Service Commissions Department
01.2005 - 01.2007
- Managed inbound/outbound calls, updated databases, and prepared documents.
- Provided front-line customer service and administrative support.
Housekeeper
Royal Palm Suite Hotel & Parmaylas Inn
01.2003 - 01.2005
- Cleaned and prepared rooms, replenished amenities, and ensured guest satisfaction.
- Maintained sanitation standards and collaborated with guest services team.
Education
Certificate in Computer Literacy -
University of the West Indies
Peachtree Accounting Certification -
School of Practical Accounting
Customer Service Certification -
UWI Open Campus
Supervisory Management Certification -
UWI Open Campus
Administrative Corporate Secretary Certification -
UWI Open Campus
CSEC & GCE Certification -
National Academy of Business Arts and Computing
Skills
- Office Administration
- Clerical Support
- Calendar Management
- Appointment Management
- Telephone Operations
- Switchboard Operations
- Customer Service
- Client Relations
- Data Entry
- Records Management
- Billing Accuracy
- Invoicing Accuracy
- Workplace Organization
- Cleanliness
- Safety
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Communication
- Problem-Solving
Certification
- Fundamentals of Professional Cleaning, ALISON.COM, 2024
- Certificate in Computer Literacy, University of the West Indies, 2017
- Peachtree Accounting Certification, School of Practical Accounting, 2015
- Customer Service Certification, UWI Open Campus, 2015
- Supervisory Management Certification, UWI Open Campus, 2013
- Administrative Corporate Secretary Certification, UWI Open Campus, 2008
- CSEC & GCE Certification, National Academy of Business Arts and Computing, 1998
Languages
- English
- Español
Timeline
Administrative Assistant
HR Contractors Ltd
01.2009 - 01.2023
Telephone Operator / Cashier
The Village Superstore Ltd
01.2007 - 01.2009
Clerical Assistant Trainee
Service Commissions Department
01.2005 - 01.2007
Housekeeper
Royal Palm Suite Hotel & Parmaylas Inn
01.2003 - 01.2005
Certificate in Computer Literacy -
University of the West Indies
Peachtree Accounting Certification -
School of Practical Accounting
Customer Service Certification -
UWI Open Campus
Supervisory Management Certification -
UWI Open Campus
Administrative Corporate Secretary Certification -
UWI Open Campus
CSEC & GCE Certification -
National Academy of Business Arts and Computing