Alicia Joseph
Princes Town,
Summary
Detail-oriented team player with a passion for achieving targets, providing excellent customer service & communicating effectively amongst colleagues to achieve company's objectives.
Overview
5
5
years of professional experience
Work History
Optical Sales Representative
Unicomer Trinidad Limited
Princes Town, Trinidad And Tobago
03.2021 - Current
- Provided training to new employees on product & services to ensure a seamless onboarding experience.
- Complete quality checks on specs upon return from lab before dispensing to patients.
- Achieve monthly targets.
- Assist customers in selecting frames, lenses & contact lenses based on their specific needs and preferences.
- Conducts comprehensive eye measurements for accurate prescription filling and optimal fit of eyewear.
- Complete all reports within deadlines (aged, cash accounts in arrears, frame mix, stock counts, optical daily reports, etc)
- Generate PO's & GRN's
- Ordering of Contact lenses
- Educate patients on proper use & care of glasses and contact lenses.
- Merchandise store to company's standard.
- Proper tracking of all cash & credit accounts to ensure payment is received in a timely manner.
- Appointments
Sales Agent
Unicomer Trinidad Limited
Princes Town, Trinidad And Tobago
10.2020 - 12.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions, orders & deliveries.
- Explained features and advantages of all products or services to promote sales. (Supasheild, Ready assist, etc)
- Served customers with knowledgeable & friendly support at every stage of shopping experience.
- Negotiated contracts with prospective clients, helping to secure long-term business.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Administrative Assistant
Bio Research Laboratory Limited
San Fernando, Trinidad And Tobago
04.2019 - 11.2019
- Delivered excellent customer service.
- Ensured accurate record-keeping with diligent data entry and database management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Bachelor of Arts - Human Resource Management
Cipriani College of Labour & Co-Operative Studies
Valsayn, Trinidad And Tobago12.2029
Diploma in Business Management
School of Practical Accounting
San Fernando, Trinidad And Tobago06.2022
Sport Studies
University of Trinidad And Tobago
Corinth Hills, Trinidad And Tobago 10.2017
High School Diploma -
ASJA Girls' College
San Fernando, Trinidad And Tobago 06.2016
Skills
- Strong customer service
- Goal-Oriented
- Efficient optical adjustment & repairs
- Appointment Scheduling
- Optical Product Knowledge
- Written & verbal communication
- Sales Reporting
- Cross-selling techniques
- Insurance processing
- Order tracking
- Staff Training
- Computer literate
References
Cindy Knox
Optical Dispenser, Rio Claro.
1-868-398-0730
Timeline
Optical Sales Representative
Unicomer Trinidad Limited
03.2021 - Current
Sales Agent
Unicomer Trinidad Limited
10.2020 - 12.2020
Administrative Assistant
Bio Research Laboratory Limited
04.2019 - 11.2019
Bachelor of Arts - Human Resource Management
Cipriani College of Labour & Co-Operative Studies
Diploma in Business Management
School of Practical Accounting
Sport Studies
University of Trinidad And Tobago
High School Diploma -
ASJA Girls' College