Alicia Sinanan
Station 10 quinam road penal,Trinidad & Tobago
Summary
Dynamic sales leader with proven success at Qwellcor International Limited, adept at driving sales strategies and enhancing customer relationships. Skilled in contract negotiation and market analysis, I excel in fostering loyalty and achieving growth. A self-motivated professional with exceptional time management abilities, I thrive in high-pressure environments.
Results-driven Sales Representative Team Leader known for high productivity and efficient task completion. Specialized in strategic planning, customer relationship management, and sales forecasting. Excel at communication, leadership, and problem-solving to drive team success and exceed sales targets. Committed to leveraging these skills to contribute positively to the team and company growth.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2011
2011
years of post-secondary education
Work History
Sales Representative Team Leader
Qwellcor International limited
San fernando , Trinidad
10.2021 - 12.2023
- Led team meetings to align sales strategies and improve communication.
- Trained new sales representatives on product knowledge and customer service techniques.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with marketing to develop promotional materials for new products.
- Coordinated sales presentations and demonstrations for potential clients.
- Analyzed market trends to identify opportunities for growth in sales territories.
- Assisted in creating weekly reports on team performance and sales activities.
- Developed relationships with key clients to foster loyalty and repeat business.
- Developed and implemented team strategies to increase sales productivity.
- Negotiated contracts with customers in order to maximize profits.
Pharmacy Supervisor
Hyper pharm limited
San fernando , Trinidad
03.2020 - 09.2021
- Supervised daily pharmacy operations and ensured compliance with regulations.
- Trained and mentored pharmacy staff on procedures and best practices.
- Managed inventory levels to maintain adequate stock of medications.
- Implemented effective workflows to enhance customer service efficiency.
- Conducted regular audits to ensure proper medication storage and handling.
- Collaborated with healthcare providers to optimize patient medication plans.
- Resolved customer inquiries and issues related to prescriptions promptly.
- Monitored staff performance and provided feedback for continuous improvement.
- Worked closely with store manager to maintain day-to-day operations.
- Trained pharmacy interns and newly hired technicians.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Researched medications to better understand properties and interactions with other drugs.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Created and implemented policies and procedures for effective pharmacy management.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Maintained accurate records related to drug orders, deliveries, returns, recalls, waste disposal.
- Analyzed workflow processes within the pharmacy and identified opportunities for efficiency gains.
- Monitored inventory levels of pharmaceuticals and other supplies to ensure adequate stock is available at all times.
- Trained new employees on proper safety protocols related to the handling of drugs and hazardous materials.
- Coordinated with vendors to ensure timely delivery of medications and supplies.
- Reviewed prescriptions for accuracy prior to filling them out for customers.
- Participated in developing departmental budgets and monitored expenses against budget projections.
- Organized weekly meetings with pharmacy staff members to discuss current projects or issues.
- Communicated regularly with physicians regarding medication orders and patient needs.
- Addressed any discrepancies between actual costs versus billed amounts from vendors or insurance companies.
Education
Parvati Girls Hindu College
Debe, 🇹🇹 Skills
- Sales strategy
- Customer relationship management
- Contract negotiation
- Market analysis
- Detail oriented
- Great time management skills
- Excellent relationship skills
- Although not required, we also prefer candidates who have:
- Experience working with CRM systems
- Experience working from home
- Good time management
- Experience working with US-based companies
- Problem-solving and ability to work under pressure
- Self-motivated
Timeline
Sales Representative Team Leader
Qwellcor International limited
10.2021 - 12.2023
Pharmacy Supervisor
Hyper pharm limited
03.2020 - 09.2021
Parvati Girls Hindu College