Alisha Ali
La Romaine
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
20
20
years of professional experience
Work History
MANAGER
San Fernando West Constituency Office
San Fernando
01.2015 - 04.2025
- Provided leadership during organizational changes and crisis situations.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Built sustainable relationships of trust through open communication with customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coached and mentored team members to enhance job performance.
- Developed strategies to increase customer satisfaction and loyalty.
- Established efficient workflow processes throughout organization.
- Conducted regular staff meetings to discuss progress and improvement areas.
- Assigned tasks based on team members' skillsets for optimal efficiency.
- Resolved customer complaints promptly, preserving positive brand image.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
ADMINISTRATIVE ASSISTANT
San Fernando West Constituency Office
San Fernando
09.2015 - 12.2015
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Responded to customer issues to provide immediate resolution and improve retention.
ASSISTANT MANAGER
Associated Communication Technologies
La Romaine
08.2009 - 11.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
SALES CLERK
Health Plus Pharmacy Ltd
San Fernando
01.2008 - 12.2008
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Provided product recommendations based on customer needs.
- Assisted in the development of store displays to promote products.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Greeted customers and responded to inquiries in a professional manner.
CASHIER/DISPENSARY ASSISTANT
Valini’s Drug Mart Ltd
San Fernando
01.2006 - 12.2007
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
SALES CLERK/DISPENSARY ASSISTANT
La Romaine Drug Mart
La Romaine
01.2005 - 12.2006
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Performed regular inventory counts to ensure accurate records were maintained.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Facilitated inventory and stock management to replenish inventories and minimize excess.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Education
NON-CREDIT VERIFIED CERTIFICATE - Usable Security
University of Maryland, College Park On Coursera
Coursera12.2015
CERTIFICATE OF EXCELLENCE - Microsoft Office Specialist
BorderCom International Business And Technology Learning Centre
12.2012
CERTIFICATE OF PARTICIPATION - Advanced General Management Course
Trinidad And Tobago Management Training Centre
12.2005
CARIBBEAN EXAMINATION COUNCIL ORDINARY LEVEL -
Southern Academy of Seventh Day Adventist
12.2003
Skills
- Customer service
- Team building
- Employee training
- Project management
- Conflict resolution
- Relationship management
- Workflow optimization
- Effective communication
References
References available upon request.
Timeline
ADMINISTRATIVE ASSISTANT
San Fernando West Constituency Office
09.2015 - 12.2015
MANAGER
San Fernando West Constituency Office
01.2015 - 04.2025
ASSISTANT MANAGER
Associated Communication Technologies
08.2009 - 11.2014
SALES CLERK
Health Plus Pharmacy Ltd
01.2008 - 12.2008
CASHIER/DISPENSARY ASSISTANT
Valini’s Drug Mart Ltd
01.2006 - 12.2007
SALES CLERK/DISPENSARY ASSISTANT
La Romaine Drug Mart
01.2005 - 12.2006
NON-CREDIT VERIFIED CERTIFICATE - Usable Security
University of Maryland, College Park On Coursera
CERTIFICATE OF EXCELLENCE - Microsoft Office Specialist
BorderCom International Business And Technology Learning Centre
CERTIFICATE OF PARTICIPATION - Advanced General Management Course
Trinidad And Tobago Management Training Centre
CARIBBEAN EXAMINATION COUNCIL ORDINARY LEVEL -
Southern Academy of Seventh Day Adventist
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