Alisha Maraj
Valsayn
Summary
Dynamic leader with a proven track record at Full Traction Auto, enhancing customer satisfaction and driving revenue growth through strategic marketing and strong supplier relationships. Skilled in Operations Management and Team Leadership, adept at fostering employee engagement and developing high-performing teams. Achieved significant improvements in efficiency and profitability, leveraging complex problem-solving and effective communication.
Overview
20
20
years of professional experience
Work History
Manager
Full Traction Auto
06.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Sourcing of automotive parts from suppliers and for customers.
- Maintaining customer follow up calls and ensuring return business .
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Kitchen Supervisor
The Original Sauce And Sons
01.2004 - 04.2024
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Reduced food waste through effective inventory management and menu planning.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Prepared special event menus for catered functions, accommodating dietary restrictions as needed.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Implemented standardized portion control practices for consistency across all dishes served at the establishment.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned and executed promotions and special events in close collaboration with management.
Education
High School Diploma -
Pentecostal Institute of Learning
Saint Joseph, Trinidad And Tobago09.2002
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Operations Management
Customer Relationship Management (CRM)
Staff Development
Schedule Preparation
Performance Evaluations
Problem Resolution
Websites
Timeline
Manager
Full Traction Auto
06.2012 - Current
Kitchen Supervisor
The Original Sauce And Sons
01.2004 - 04.2024
High School Diploma -
Pentecostal Institute of Learning
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