Allana Sookram-Narine
El Socorro
Summary
Dynamic Senior Technical Systems Analyst with a proven track record at RBC Royal Bank, specializing in systems analysis and project management. Expert in enhancing system efficiency and leading successful project implementations, leveraging skills in creative problem solving and process improvement. Demonstrated excellence in meeting stringent compliance standards and driving quality assurance initiatives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SENIOR TECHNICAL SYSTEMS ANALYST
RBC Royal Bank
07.2008 - Current
- Utilize Agile and Waterfall methodologies to drive project initiatives.
- Manage compliance requirements for several key payment networks including Mastercard, Visa, Amex, and Discover.
- Conduct thorough system analysis, diagnosing issues and formulating solutions and process improvements.
- Develop and manage comprehensive plans for project build, systems testing, and implementation phases.
- Facilitate project deployment by aligning with stakeholders and deadlines.
- Identifies risks and develops mitigation strategies for successful project completion.
- Performs assessments related to security risks, technology health, and currency for applications in the Physical Channels domain.
DATABASE ADMINISTRATOR
RBC Royal Bank
07.2006 - 09.2008
- Developed and maintained a group database environment for business applications for Oracle and MS SQL Server on Windows and Linux platforms.
- Oversaw the installation and maintenance of database software and updates.
- Performed regular health checks on all databases to ensure optimal performance levels are maintained.
- Led database migration and upgrade projects to ensure smooth transitions.
- Provided technical support for developers by creating views and indexes as per their requirements.
- Migrated existing databases from one platform to another with minimal downtime.
- Monitored database performance and implemented changes to improve response times.
TECHNICAL ANALYST
RBC Royal Bank
05.2004 - 09.2006
- Implemented end-to-end software development, including design, coding, testing, and installation.
- Prepared technical, procedural, and user documentation for installed software.
- Provided technical assistance and advice to other internal support entities, and took action to correct problems encountered during systems operation.
- Collaborated on the design of programming logic to eliminate defects, accomplish needed changes, or increase operational efficiency.
QUALITY ASSURANCE OFFICER
RBC Royal Bank
04.2003 - 04.2004
- Produced plans to test the effect of the new and updated software on existing systems.
- Created and executed automated test plans, cases, and scripts to identify and document software defects and their causes.
- Documented test failures and successes are compared with pre-defined criteria, in accordance with agreed standards.
- Produced reusable test scripts and procedures (with expected results) to test new and amended software, which is to be executed by myself and other staff.
TECHNOLOGY SUPPORT OFFICER
RBC Royal Bank
10.1999 - 04.2003
- Managed company network, provided technical support to users, troubleshot problems, and ensured efficiency of company-wide computer operations
- Performed backup and restore procedures.
- Installed, configured and upgraded computer systems according to company standards.
- Accomplishments
- Successfully delivered multiple Technology Currency projects, including Operating Systems (Windows and Linux) upgrade, Database Systems (Oracle and Microsoft SQL Server) upgrade, and Application Systems (IST, uSwitchware, GRM, and Tellerphone Banking) upgrade.
- Contributed to the development, testing, and implementation of ATM voice guidance systems.
- Proactively addressed data integrity and compliance mandates for Mastercard, Visa, Amex, and Discover, to mitigate potential penalties.
- Played a key role in the development, testing, and implementation of the Amex Franchise, which is set to launch in 01/2024 following a successful pilot
- Continue to support server hygiene initiatives, disaster recovery testing, and the creation of ACA, SRMA, penetration testing and finding resolution
- Collaborated with business stakeholders to define and implement changes supporting bill mix adjustments in DC and NC jurisdictions.
Education
Graduate Diploma -
Management Information Systems
01.2013
B.Sc. (Honors) - Computing, Systems
University of Greenwich
07.2002
Higher Diploma -
Management Information Systems
08.2001
Diploma - Information Systems
Management Information Systems
03.1998
Project Management Professional -
Project Management Institute
03.1996
Skills
- Innovative Problem Resolution
- Systems Analysis
- Software Development
- Business Analysis
- Technical Documentation Creation
- Process Improvement
- Security & Compliance Knowledge
- Database Administration
- Collaborative Teamwork
- Project Management
Certification
- Lean Six Sigma – Yellow Belt
- RBC Code of Conduct Learning Program
- Introduction to Data Retention and Destruction
- Business Continuity and Incident Response Fundamental
- 2024 Wellness Campaign – Taking Care of Your Brain
- Introduction to Risk Management
- Introduction to Operational Risk Management at RBC
- Combating Money Laundering and Terrorist Financing
- Mastering Git and GitHub
- Introduction to Third Party Risk Management
- Fundamentals of Privacy & Security Training Programs
- RBC Enterprise Conflicts of Interest
- Harvard Manage Mentor – Project Management
- Microsoft Certified Professional
- Computer Maintenance & Troubleshooting
- Oracle Database 10g Administration
- Competencies of a Business Analyst
- Visual Studio
- Python
- Agile – JIRA/Confluence
Additional Information
- AWARDS , RBC Royal Bank Performance Cruise Convention - 2012 RBC Royal Bank Quarterly Awards ALLANA SOOKRAM-NARINE
Timeline
SENIOR TECHNICAL SYSTEMS ANALYST
RBC Royal Bank
07.2008 - Current
DATABASE ADMINISTRATOR
RBC Royal Bank
07.2006 - 09.2008
TECHNICAL ANALYST
RBC Royal Bank
05.2004 - 09.2006
QUALITY ASSURANCE OFFICER
RBC Royal Bank
04.2003 - 04.2004
TECHNOLOGY SUPPORT OFFICER
RBC Royal Bank
10.1999 - 04.2003
Graduate Diploma -
Management Information Systems
B.Sc. (Honors) - Computing, Systems
University of Greenwich
Higher Diploma -
Management Information Systems
Diploma - Information Systems
Management Information Systems
Project Management Professional -
Project Management Institute
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