Allison Lawrence
Port of Spain,Trinidad
Summary
A detailed-orientated supervisor with ten (10) years of experience in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to deliver projects on time. Certified in first aid and CPR, dedicated to creating safe, inclusive, and engaging environments. Attained success in all service categories including communication, interpersonal, and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Supervisor of Operations
Massy Stores
Port of Spain
01.2014 - 01.2023
- Motivated staff through acknowledgment of hard work, and achievements instilling accountability while leading by example.
- Directed all aspects of staff management, including training, and coaching to encourage progressive professional development and stimulate top-flight team performance.
- Contributed to the growth of performance improvement culture by closely monitoring and evaluating sales results, productivity levels, and branch performance while implementing improvement initiatives to ensure that all set goals were consistently achieved.
- Coordinated and collaborated on high-level approaches to continuously drive business growth and meet challenging goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Analyzed and reported on key performance metrics to senior management.
Volunteer Care Assistant
Velma
Arima, Borough of Arima
05.2013 - 10.2020
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained confidentiality and compliance standards for optimized patient care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Accompanied client to medical or dental appointments, grocery and errands.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
Cashier
Massy Stores
05.2009 - 12.2013
- Leveraged extensive knowledge and acumen utilizing POS to process average of over 90+ transactions per day while meeting target goals with high proficiency
- Followed appropriate procedures for cash handling, reducing cash discrepancy rate from 3% to 0%
- Delighted customers with consistent and pleasant service, which resulted in 30% increase in returning customers.
- Resolved customers' concerns and handled refunds to ensure 100% customer satisfaction.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Housekeeping Room Attendant
Hilton Trinidad
01.2005 - 01.2009
- Increased guest satisfaction by employing round-the-clock cleaning services during shift
- Strategized cleaning activities ensuring that no floor was left unattended
- Systematized supplies inventory system that brought down supplies loss by 90%
- Trained 10+ new employees to work as members of housekeeping staff.
Shift Supervisor
Pizza Hut
01.2001 - 01.2005
- Led and trained team members, ensuring all standard operating procedures were followed.
- Enforced stringent compliance with all safety and hygienic regulations, guidelines, and standards for food preparation as well as maintaining safe working environment.
- Achieved high team performance and consistently met sales goals.
- Championed problem resolution and implemented actions that improve shortcomings.
- Delivered successful training to more than 20 employees during tenure, educating them on successful work processes and productivity strategies.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Daycare Assistant
Georgina Beckles Day Nursey
01.1993 - 01.1995
- Surpassed daycare management’s expectations by increasing enrollment of students into its daycare program
- Planned and supervised activities to promote physical, mental, emotional, and social development of children
- Ensured cleanliness of facility accommodating 25+ children and implemented proper measures to prevent any accidents from occurring
- Prepared food for children and served food and refreshments in a timely manner.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
Pre-School Teacher
Joyce Prep School
01.1991 - 01.1992
- Planned, developed, and instituted a curriculum designed to encourage physical, social, and intellectual growth for preschool children between the ages of three to five years old.
- Maintained a safe classroom and implemented positive classroom management strategies
- Communicated with parents regularly concerning their child's progress, activities, behavior, and development, and responded to all parent's concerns as they arise
- Implemented activities to efficiently stimulate students’ learning in and out of the classroom.
- Provided a warm, supportive environment for developing academic, social, and emotional growth
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
Education
No Degree - Child Care GSCE Certificate Four (4) Passes
Arima Life Center
Trinidad01.2011
Skills
- Internal and External Communications
- Routine Management
- Staff Supervision
- Customer Service
- Safety Awareness Regulatory Compliance
- Customer relations
- Warehouse operations
- Patient Care
- Child Care
- Social and Academic Development
- Meal Planning and Preparation
- General Housekeeping
- Early Childhood Education Nutritional Knowledge Service Oriented
Additional Information
PROFESSIONAL CERTIFICATES AND SHORT COURSES
- Completed Care of Young Children and Special Needs -May 2023 CPD
- Certification
- Completed Fundamentals of Health and Social Care (April 2023- The CPD Certification Service)
- Completed NHS Healthcare Support Worker (April 2023 – Keep Britain Working)
- Completed Caregiving Skills – Dementia Care (April 2023-The CPD Certification Service)
- Completed NSC First Aid Course (June 2016 - The National Safety Council)
- Completed Primary Care (CPR) / Secondary Care (First AID / AED (July 2007 – Emergency First Response
- Computer Basic Literacy Course (September 2012 - Tech 4 Computers
Languages
English
Fluent
Timeline
Supervisor of Operations
Massy Stores
01.2014 - 01.2023
Volunteer Care Assistant
Velma
05.2013 - 10.2020
Cashier
Massy Stores
05.2009 - 12.2013
Housekeeping Room Attendant
Hilton Trinidad
01.2005 - 01.2009
Shift Supervisor
Pizza Hut
01.2001 - 01.2005
Daycare Assistant
Georgina Beckles Day Nursey
01.1993 - 01.1995
Pre-School Teacher
Joyce Prep School
01.1991 - 01.1992
No Degree - Child Care GSCE Certificate Four (4) Passes
Arima Life Center
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