ALIAH RAPHAEL
Chaguanas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CONTACT CENTRE AGENT
Trinidad & Tobago Unit Trust Corporation
05.2023 - 02.2024
- Monitor transaction activity for all card products via Visa risk management system
- Audit and reconcile daily transactional reports
- Acquire in-depth knowledge of all products and services
- Analyze customer’s information and provide appropriate recommendations of Corporation’s investment options and its benefits
- Conduct investigations of queries by liaising with investment centers or external institutions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
PROJECT SUPPORT ASSISANT
Trinidad & Tobago Unit Trust Corporation
10.2021 - 05.2023
- Complete all data entry assignments for the assigned project
- Analyze customer's information and provide appropriate recommendations of UTC
- Verify and validate customers’ information across all systems during data merge.
DISTRIBUTION CLERK
Trinidad & Tobago Unit Trust Corporation
03.2021 - 10.2021
- Accountable for day-to-day accurate sorting of mail this includes external and interdepartmental mail, stationery, records, etc
- Enter information in the payroll system
- Maintain clear and open communication with internal members regarding shipping logistics
- Inventory control-receive and take note of supplies.
Assistant
ABE’s Regional Manager
07.2018 - 11.2018
- Provided administrative support to the Regional Programme Manager for the Association of Business Executives (ABE) to initiate ABE’s Marketing Campaign in Trinidad & Tobago
Vacation Intern
Trinidad & Tobago Unit Trust Corporation
07.2016 - 08.2016
- Served in the Reputation Management Unit and assisted with the planning, coordinating and execution of the Corporation’s annual Customer Satisfaction Survey
Vacation Camp Assistant
Venture Credit Union
07.2014 - 08.2015
- Served as an Assistant to the Lead Coordinator of Venture Credit Union’s Children’s Foundation Vacation Programme that assisted 15 underprivileged children with their academic, social and financial development.
- Provided support to counselors during special events or field trips.
Education
Certificate - Investment Analysis & Portfolio Management
On-line Course
09.2020
Bachelors: Business Administration -
University of Hertfordshire
05.2020
Diploma: Level 6 ABE Business Management -
CTS College of Business & Computer Science Limited
01.2019
Diploma: Level 5 ABE Business Management -
CTS College of Business & Computer Science Limited
01.2019
Diploma: Level 4 ABE Business Management -
CTS College of Business & Computer Science Limited
01.2019
CSEC o’level -
01.2016
Skills
- Data Management
- Communication
- Analytical Thinking
- Customer Service
References
- Aldon Philip Williams, Head, Fixed Income Funds - Investments, T&T Unit Trust Corporation, 775-8029
- Deyson Scott, Chief Sales & Marketing Officer, T&T Unit Trust Corporaiton, 782-1100
- Lisa Hitlal-Padilla, Operations Manager, T&T Unit Trust Corporation, 685-9109
Timeline
CONTACT CENTRE AGENT
Trinidad & Tobago Unit Trust Corporation
05.2023 - 02.2024
PROJECT SUPPORT ASSISANT
Trinidad & Tobago Unit Trust Corporation
10.2021 - 05.2023
DISTRIBUTION CLERK
Trinidad & Tobago Unit Trust Corporation
03.2021 - 10.2021
Assistant
ABE’s Regional Manager
07.2018 - 11.2018
Vacation Intern
Trinidad & Tobago Unit Trust Corporation
07.2016 - 08.2016
Vacation Camp Assistant
Venture Credit Union
07.2014 - 08.2015
Certificate - Investment Analysis & Portfolio Management
On-line Course
Bachelors: Business Administration -
University of Hertfordshire
Diploma: Level 6 ABE Business Management -
CTS College of Business & Computer Science Limited
Diploma: Level 5 ABE Business Management -
CTS College of Business & Computer Science Limited
Diploma: Level 4 ABE Business Management -
CTS College of Business & Computer Science Limited
CSEC o’level -
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