Ambar De Vert
Gasparillo
Summary
Dedicated university student with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ability to work effectively as a team and independently.
Overview
8
8
years of professional experience
Work History
ASSISTANT SUPERVISOR
CXC EXAMINATIONS CSEC
05.2021 - 06.2023
- Reviewed completed work to verify consistency, quality, and conformance
- Supervised students in the classroom setting
- Collected exam booklets and worked along with the senior supervisor.
CUSTOMER SERVICE REPRESENTATIVE
ARTS CAFE
12.2019 - 05.2022
- Provided exceptional service to a high volume of daily customers
- Answered inbound calls, chats, and emails to facilitate customer service
- Mentored new employees on procedures and policies to maximize team performance
- Reset tables between guests, refilled condiments and wiped down surfaces
- Retrieved prepared orders from kitchen areas and promptly delivered to guests
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
RETAIL COORDINATOR
QUICK QUISINE AT THE GOURMET GENIE
11.2018 - 12.2019
- Greeted customers and attended to their requests, especially during peak hours
- Updated data for the business on a regular basis to ensure consistency of the price of items
- Performed payroll duties for employees in a timely manner
- Administrative duties: filing, receive supplies
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained, managed, and motivated employees to promote professional skill development
- Used Point of Sale register system to complete transactions.
CUSTOMER SERVICE REPRESENTATIVE, Pharmacist Assistant
TIAREN DRUGS LTD
06.2017 - 11.2018
- Developed strong customer relationships to encourage repeat business
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Maintained clean and organized pharmacy shelving and work areas
- Monitored and checked expiration dates on drugs in stock
- Created new customer profiles, made customer updates, and new medications in pharmacy computer systems
- Supported pharmacist in preparing daily prescriptions
- Efficiently processed cash register transactions for new and refilled prescription orders
- Answered customer questions about prescribed and OTC medications
- Coordinated patient prescription counseling with pharmacist.
YOUTHLINK APPRENTICE
REPUBLIC BANK LIMITED
10.2015 - 05.2016
- Engaged in entrepreneurial workshops to develop business and customer service-related skills
- Assisted the support and service department, treasury department, and the sales and commercial department in the assigned Bank branch
- Worked closely with coworkers in observing and carrying out responsibilities and fellow apprentices in team building activities during workshops.
SANDWICH ARTIST
SUBWAY
06.2015 - 07.2015
- Prepared sandwiches using assortment of meats, veggies, and other ingredients to meet customer specifications
- Organized food preparation stations and regularly replenished supplies
- Stored food properly to prevent spoilage, cross-contamination, and illnesses
- Provided exceptional service to a high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Science - Management
UWI-School of Business and Applied Studies Ltd
High School Diploma -
A.S.J.A Girls' College
06.2010
Skills
- Verbal and Written Communication Skills
- Team Leadership Skills
- Teamwork and Collaboration Skills
- Private Spanish Tutor -Adapting to Student's Learning Style
- Voluntary Religious Educational Teacher
- Customer Service Skills
- Freelance Makeup Artist
References
- Ian R Gordon, Minister of Religion, #5 Kelvin Avenue, Westpark, Cocoyea, San Fernando, 868-685-0701
- Sita.U.Rampersad, Teacher (III) Ministry of Education, 44 Torrance Street, Mon Repos, San Fernando, 868-756-3751
Timeline
ASSISTANT SUPERVISOR
CXC EXAMINATIONS CSEC
05.2021 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
ARTS CAFE
12.2019 - 05.2022
RETAIL COORDINATOR
QUICK QUISINE AT THE GOURMET GENIE
11.2018 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE, Pharmacist Assistant
TIAREN DRUGS LTD
06.2017 - 11.2018
YOUTHLINK APPRENTICE
REPUBLIC BANK LIMITED
10.2015 - 05.2016
SANDWICH ARTIST
SUBWAY
06.2015 - 07.2015
Associate of Science - Management
UWI-School of Business and Applied Studies Ltd
High School Diploma -
A.S.J.A Girls' College
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