Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

AMRIKA PRAMESINGH

SAN FERNANDO

Summary

Experienced restaurant and bar management professional with a proven track record in vendor management and strategic planning. Skilled in enhancing operational efficiency and customer satisfaction. Proficient in training and development, conflict resolution, and quality assurance to drive team performance and achieve business objectives.

Overview

18
years of professional experience

Work History

PRINCESS INTERNATIONAL

FOOD AND BEVERAGE MANAGER / FELICITES OPERATIONS COORDINATOR / ALTERNATE COMPLIANCE OFFICER
03.2023 - Current

Job overview

  • Managed daily operations of food and beverage services, ensuring quality standards were met.
  • Oversaw budgeting processes, optimizing resource allocation for maximum profitability.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
  • Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.



  • Coordinate and monitor activities related to maintenance, cleaning, security, and other facilities operations
  • Develop and implement maintenance schedules for equipment, systems, and infrastructure
  • Ensure compliance with health and safety regulations, including conducting regular inspections
  • Manage relationships with contractors and service providers
  • Handle the procurement and inventory of supplies and equipment necessary for facility operations
  • Organize building projects, including managing renovations and special projects
  • Oversee energy conservation and environmental initiatives
  • Manage budgets related to facilities maintenance and improvement
  • Maintain records of facilities operations, including the status of ongoing work and completed tasks Upkeep of all health and safety regulations according to regulations and standards



  • Assist Compliance officer to establish and maintain appropriate AML/CFT policies, procedures, processes and controls
  • Assist in establishing and maintaining the AML/CFT policies and procedures.
  • Ensuring day-to-day compliance of the business against internal AML/CFT policies and procedures
  • Making external suspicious transactions reports to the FIU. Taking reasonable steps to establish and maintain adequate arrangements for staff awareness and training on AML/CFT matters (whether internal or external)
  • Ongoing monitoring of transactions to identify high risk, unusual and suspicious transactions, and ensuring that transaction monitoring systems are appropriate and functioning as designed
  • Preparing Bi-Annual compliance reports on the effectiveness of the Exchange’s AML / CFT controls
  • Maintaining all necessary KYC, CDD, and EDD, transactions, STR and staff training records for the required periods



Restaurant Concepts Limited

Front Of House Manager
02.2019 - 11.2022

Job overview

  • Manage a team of front of house staff including scheduling, coaching, training, and general supervision
  • Oversee that all opening and closing duties of the store are completed correctly
  • Responsible for daily deposits, and the correct operation of the POS systems
  • Balancing of all daily and nightly cash drawers and POS
  • Inventory control and maintenance of par levels for front of house items
  • Providing customer service to guests
  • Enforce and monitor all health, safety, and sanitation standards in all staff areas
  • Handle guest complaints
  • Work closely with the Back of House Manager to provide a seamless experience
  • Responsible for quality assurance
  • Corrective disciplinary measures
  • Developing and implementing In-house marketing strategies to increase store sales
  • Recruiting new talent, together with General Management
  • Enforcing health and safety regulations
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
  • Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
  • Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Ferreira Optical Limited

Customer Service Officer
03.2015 - 04.2017

Job overview

  • Develop and maintain customer relationships
  • Provide coaching and mentoring for front line staff
  • Conduct daily real time feedback calls
  • Prepare and dispatch customer recall cards monthly
  • Assist with internal evaluations according to company's requirements
  • Data Analysis of customer feedback
  • Investigate and resolve customer issues that require special attention
  • Prepare monthly management reports on behalf of department manager
  • Attend all training and development seminars
  • Handle any requests for prescriptions to be sent overseas

Ferreira Optical Limited

Receptionist
09.2014 - 03.2015

Job overview

  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness.
  • Assisted in onboarding new staff, providing training on office protocols and procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Supported executive team with travel arrangements, optimizing schedules and logistics.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

SERVISAIR- Caribbean Airlines

Customer Service Representative
06.2007 - 03.2009

Job overview

  • Resolved customer inquiries, providing accurate information on flight schedules and services.
  • Assisted passengers with check-in procedures, ensuring compliance with airline policies.
  • Managed baggage handling processes, facilitating timely delivery to and from aircraft.
  • Coordinated with ground crew to optimize boarding processes and enhance customer experience.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.

Education

Upper Level Educational Institute

CXC from Principles of Business, English, Mathematics, Social Studies
01.2006

University Overview

Upper Level Educational Institute

CAPE UNIT 1 from Law, Caribbean Studies, Sociology
01.2009

University Overview

Sital College of Tertiary Education (ABE)

Level 4 from Travel Tourism and Hospitality Management
01.2016

University Overview

Regional Compliance Consultants Limited

from Role of the Compliance Officer AML/CFT/CPF
01.2023

University Overview

SBCS Global Learning Institute

Professional Certificate from Food and Beverage Operations
01.2024

University Overview

CTS College

BA from Human Resources Management
06-2026

University Overview

Skills

  • Restaurant & Bar Management
  • Vendor management
  • Event Planning
  • Scheduling
  • Menu Development
  • Cost Controlling
  • Heath & Safety
  • Training & Development
  • Recruiting
  • Quality Assurance
  • Strategic planning
  • Conflict resolution
  • Financial management
  • Inventory management
  • Business development
  • Event coordination

References

References

Kieron, Koylass, Financial Advisor, 1(868)779 8816


Lisa Singh, Human Resource Manager1(868)279 3417

Timeline

FOOD AND BEVERAGE MANAGER / FELICITES OPERATIONS COORDINATOR / ALTERNATE COMPLIANCE OFFICER
PRINCESS INTERNATIONAL
03.2023 - Current
Front Of House Manager
Restaurant Concepts Limited
02.2019 - 11.2022
Customer Service Officer
Ferreira Optical Limited
03.2015 - 04.2017
Receptionist
Ferreira Optical Limited
09.2014 - 03.2015
Customer Service Representative
SERVISAIR- Caribbean Airlines
06.2007 - 03.2009
Upper Level Educational Institute
CAPE UNIT 1 from Law, Caribbean Studies, Sociology
Sital College of Tertiary Education (ABE)
Level 4 from Travel Tourism and Hospitality Management
Regional Compliance Consultants Limited
from Role of the Compliance Officer AML/CFT/CPF
SBCS Global Learning Institute
Professional Certificate from Food and Beverage Operations
Upper Level Educational Institute
CXC from Principles of Business, English, Mathematics, Social Studies
CTS College
BA from Human Resources Management

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