Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AMRISH RAMGOBIN

Chaguanas

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

15
15
years of professional experience

Work History

General Manager – HD Café Ltd. (Haagen Dazs Shops)

HADCO Group
01.2022 - 01.2024
  • Managing Operations of 9 shops: Sales, Staff, Inventory, Maintenance, Social Media, Marketing, Purchasing, Logistics.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager – Fresh Organics Ltd.

HADCO Group
01.2017 - 01.2024
  • Managing Operations: Sales, Staff, Inventory, Maintenance, Social Media, Marketing, Purchasing, Logistics.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

General Manager – Patcon Ltd. (Peppercorns)

HADCO Group
01.2016 - 01.2024
  • Managing Operations of 3 shops: Sales, Staff, Inventory, Maintenance, Social Media, Marketing, Purchasing, Logistics.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

General Manager – Apadoca’s

HADCO Group
01.2014 - 01.2024
  • Managing Operations: Sales, Staff, Inventory, Maintenance, Social Media, Marketing, Purchasing, Logistics.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

General Manager – Imanex Ltd.

HADCO Group
01.2014 - 01.2015
  • Managing factory production, dealing with exports to Caribbean Islands, procuring raw materials in a timely manner.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Corporate Communications Manager

HADCO Group
01.2014 - 01.2015
  • Responsible for overseeing Group internal and external communication. Newsletter, Website, Marketing Ads, Press Releases etc.
  • Improved overall message consistency by creating and enforcing corporate communication guidelines across all departments.
  • Increased employee engagement through the creation of targeted internal communications campaigns.
  • Expanded social media presence by crafting engaging content that resonated with followers and encouraged sharing.
  • Elevated event visibility by managing all aspects of event planning, from concept development to post-event follow-up activities.
  • Streamlined external messaging by collaborating with PR agencies and media partners on press releases, interviews, and events.

Corporate Communications Coordinator

HADCO Group
01.2013 - 01.2014
  • Entry position responsible for Newsletter and Website curating and updating.
  • Streamlined internal communications for increased employee engagement and productivity.
  • Created compelling content for various platforms, elevating brand awareness and reputation.
  • Enhanced corporate messaging by developing and implementing strategic communication plans.
  • Managed external agency partnerships for optimal results in public relations and marketing efforts.
  • Managed media relations, securing positive coverage in key publications and outlets.
  • Coordinated corporate events to strengthen stakeholder relationships and showcase company initiatives.

Course Administrator

School of Business and Computer Science (SBCS)
07.2012 - 12.2012
  • Executing and administering various short courses which the school offers.
  • Served as a liaison between various departments within the institution, fostering collaboration and promoting the efficient exchange of information for the effective running of courses.
  • Collaborated with instructors to develop engaging content that aligned with learning objectives and curriculum requirements.
  • Implemented data-driven improvements after analyzing course evaluations from both students and instructors alike.
  • Enhanced course organization by streamlining administrative processes and implementing efficient systems.
  • Developed strong relationships with students, faculty, and staff through excellent communication skills and a supportive attitude.

Teaching Assistant

Chaguanas Government Primary School (On-the-Job Training Programme)
04.2009 - 01.2012
  • Supervising and teaching various levels of primary school classes.
  • [Standards: 1, 2, 4 and 5]
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Education

Msc. - Marketing

Herriott Watt University (Edinburgh Business School)
04-2014

Bsc. - Agribusiness Management

University of The West Indies (UWI)
09-2009

A Levels, O’ Levels -

Presentation College, Chaguanas
09-2005

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff management
  • Customer relations
  • Verbal and written communication
  • Administrative skills
  • Strategic planning

References

· Ms. Marsha Naidoo-Cho Chai – Group Human Resources Manager

HADCO Group

Contact: (868) 796-7856

· Mr. Navin Lallan – CASO/HSE/Facilities Manager

SBCS



Timeline

General Manager – HD Café Ltd. (Haagen Dazs Shops)

HADCO Group
01.2022 - 01.2024

General Manager – Fresh Organics Ltd.

HADCO Group
01.2017 - 01.2024

General Manager – Patcon Ltd. (Peppercorns)

HADCO Group
01.2016 - 01.2024

General Manager – Apadoca’s

HADCO Group
01.2014 - 01.2024

General Manager – Imanex Ltd.

HADCO Group
01.2014 - 01.2015

Corporate Communications Manager

HADCO Group
01.2014 - 01.2015

Corporate Communications Coordinator

HADCO Group
01.2013 - 01.2014

Course Administrator

School of Business and Computer Science (SBCS)
07.2012 - 12.2012

Teaching Assistant

Chaguanas Government Primary School (On-the-Job Training Programme)
04.2009 - 01.2012

Msc. - Marketing

Herriott Watt University (Edinburgh Business School)

Bsc. - Agribusiness Management

University of The West Indies (UWI)

A Levels, O’ Levels -

Presentation College, Chaguanas

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