Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Clark

Caparo,Trinidad And Tobago

Summary

Adept at data analysis and teamwork, I significantly contributed to research projects at OJT-University of Trinidad and Tobago, leading to a publication in the Journal of Smart Science and Technology. Leveraging skills in complaint resolution and customer service and I enhanced customer satisfaction, showcasing my ability to blend technical expertise with exceptional interpersonal skills.

Overview

11
11
years of professional experience

Work History

Research Assistant

OJT-University of Trinidad and Tobago
Point Lisas, Trinidad And Tobago
05.2023 - Current
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with supervising students academically, supported them in study sessions and tutorials.
  • Worked closely with instructors to provide academically challenging instructions to students -Carried out administrative tasks as assigned by supervisor.
  • Assisted with course materials, lectures, assignments and examinations.
  • Prepared audit binders inclusive of attendance register, course map, course descriptor, course materials, assessments, quizzes, labs and final examination.

Research

  • Assisted with analytical testing of samples and recording and reporting of data, as well as compiling research papers for publication in the Journal of Smart Science and Technology (JSST), International of Service Management and Sustainability (IJSMSust) and the International Journal of Renewable Energy Research (IJRER).

Published Journal:
M. Dedier, S. Maharaj, S. Boodhan, A. Clark, D. Boodlal, R. Maharaj. Renewable Energy in Ecotourism: A Case Study of Trinidad and Tobago’s Implementation Challenges
Published 30th September, 2024.

Journal of Smart Science and Technology
DOI: 10.24191/jsst.v4i2.86

Call Center Representative

Iqor
Wallerfield, Trinidad And Tobago
03.2021 - 04.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Chemical Engineering Intern

British Gas Trinidad and Tobago
St. Clair, Trinidad And Tobago
01.2014 - 04.2014
  • Assisted in evaluating temporary water storage solutions for pigging operations.
  • Verified placement accuracy of valves and fittings in the field prior to commencement of pigging operations.
  • Inspected and substituted sand cartridges for efficient pigging.
  • Worked with engineers to identify essential data requirements and visually showcased insights using PowerPoint and Excel.

Education

Bachelor of Science - Process Engineering

The University of Trinidad And Tobago
Point Lisas
01-2019

Diploma - Chemical Engineering

The University of Trinidad And Tobago
Point Lisas
01-2015

Skills

  • Data analysis
  • Data collection
  • Time management
  • Research and publication
  • Teamwork and collaboration
  • Complaint resolution
  • Customer service

References

References available upon request.

Timeline

Research Assistant

OJT-University of Trinidad and Tobago
05.2023 - Current

Call Center Representative

Iqor
03.2021 - 04.2021

Chemical Engineering Intern

British Gas Trinidad and Tobago
01.2014 - 04.2014

Bachelor of Science - Process Engineering

The University of Trinidad And Tobago

Diploma - Chemical Engineering

The University of Trinidad And Tobago
Amy Clark