Anastasia Percy
San Fernando
Summary
Dedicated Administrative and Projects Assistant with a versatile background in customer service and administrative support. Proven ability to manage communications and facilitate patient care, driving successful project initiatives and enhancing team performance.
Known for strong problem-solving skills and attention to detail, contributing to improved team collaboration.
Overview
6
6
years of professional experience
Work History
Administrative & Projects Assistant | International Patient Coordinator
Trinidad Eye Hospital
11.2022 - Current
- Coordinate local and international patient care, including pre-operative and post-operative coordination.
- Support and aid with the planning of charity projects. Internal and external fundraising initiatives.
- Organize, manage, internal and external meetings, and communications.s.
- Prepare invoices and quotations to the relevant authority for approval to buy and/or pay.
- Handle patient support calls and confidential scheduling.
- Manage the weekly staff roster and review timesheets using Excel.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Managed patient records using electronic health record systems for accuracy and accessibility.
- Prepare audits/audited patients' financial data.
- Coordinated communication between patients and medical staff to ensure clarity.
- Assisted patients with completing necessary forms and documentation promptly.
- Managed communication between team members to ensure alignment on project goals.
- Organized meetings, taking minutes and tracking action items for follow-up.
- Supported budget tracking and expense reporting for various projects.
- Conducted research to gather information relevant to ongoing projects and tasks.
- Updated project management tools with current status of ongoing assignments.
- Assisted Project Manager in preparing project plans, schedules, and budgets.
Call Center Agent
Trinidad Eye Hospital
07.2022 - 10.2022
- Handled customer inquiries through phone and email communications.
- Assisted customers with product information and service issues.
- Documented customer interactions in CRM software for tracking purposes.
- Collaborated with team members to improve call handling processes.
- Maintained knowledge of company policies and procedures for accuracy.
- Provided training support to new representatives on call procedures.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Branch Sales Representative | Loans Officer
Island Finance Trinidad and Tobago
12.2021 - 06.2022
- Telemarketing, customer solicitation, and cashier duties.
- Handled credit analysis, filing, and administrative tasks.
- Ensure customer complies to agreements and regulations of the company.
- Assisted customers with loan applications and financial inquiries.
- Promoted financial products to meet customer needs effectively.
- Processed transactions accurately while maintaining compliance with regulations.
- Built strong relationships with customers to enhance loyalty and retention.
- Collaborated with team members to streamline branch operations efficiently.
Assistant / Store Worker
Stationery Lab
09.2019 - 07.2020
- Managed inventory and planned promotional activities.
- Created marketing materials such as flyers and spreadsheets.
- Assisted customers in selecting stationery products and supplies.
- Organized merchandise displays to enhance product visibility and accessibility.
- Processed customer transactions accurately at the point of sale.
- Stocked shelves with new inventory, ensuring proper labeling and arrangement.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures for the store.
- Developed creative strategies for increasing sales volume through promotional activities.
Education
MOB - Communication, Accounts, Entrepreneurship
Cape Unit I – Debe Secondary School
Debe01.2021
CXC/CSEC - POA, POB, Economics, Mathematics, English, IT, Food & Nutrition, Integrated Science
Debe Secondary School
Debe01.2020
Skills
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Data entry
- Advanced MS Office
- Adaptability
- Documentation and reporting
- Computer savvy
- Multitasking
References
- Elijah Gonzales, surgical theatre aide, Trinidad Eye Hospital, 1(868) 783-8233
- Stephen Mohan, Prev Manager at Island Finance, 1 (868) 386-9450
- Duana Edwards, surgical theatre aide, Trinidad Eye Hospital, 1(868) 376-3790
References
References available upon request.
Timeline
Administrative & Projects Assistant | International Patient Coordinator
Trinidad Eye Hospital
11.2022 - Current
Call Center Agent
Trinidad Eye Hospital
07.2022 - 10.2022
Branch Sales Representative | Loans Officer
Island Finance Trinidad and Tobago
12.2021 - 06.2022
Assistant / Store Worker
Stationery Lab
09.2019 - 07.2020
MOB - Communication, Accounts, Entrepreneurship
Cape Unit I – Debe Secondary School
CXC/CSEC - POA, POB, Economics, Mathematics, English, IT, Food & Nutrition, Integrated Science
Debe Secondary School
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