Andre Cuffie
Member Services Rep 1
Chaguanas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Acting Loans Office
Police Credit Union
06.2024 - 06.2025
- Guided clients in understanding loan choices to align with their financial objectives.
- Supported members in identifying ideal loan options, leading to increased satisfaction.
- Assisted members in understanding loan terms and conditions to make informed decisions.
- Examined and processed member loan applications for loan approvals and denials.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Customer Service Representative
Police Credit Union
04.2014 - Current
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Assisting PCU Plus with sales and distribution of items purchased
- Provided primary customer support to internal and external customers
- Operated as shop steward for San Fernando branch as well as union representative while participating in staff negotiations with BOD
- Currently holding position as OSH representative for South branch as well as Health and Safety committee representative
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Cross-trained and provided backup support for organizational leadership
- Implemented and developed customer service training processes
- Trained staff on operating procedures and company services
- Increased efficiency and team productivity by promoting operational best practices
Bank Teller
Scotia Bank Limited
01.2014 - 03.2014
- Worked as teller responsible for processing cash transactions for customers while ensuring that cash was balanced daily with 100% accuracy.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
CTP technician
T&T Mirror
05.2011 - 08.2013
- Responsible for operating and servicing machinery to print images on paper
- Reading and editing news with superb accuracy before press days
- Functioned as junior journalist writing articles for 2 years
- Performed complex mechanical alignments and equipment calibration to meet quality standards
- Organized work to meet demanding production goals
- Mentored junior technicians in maintenance, repair and reporting duties
- Suggested specialized fixtures, test equipment and procedures for failure analysis
- Observed equipment operation to diagnose and troubleshoot reported issues
- Inspected equipment to identify areas of wear or causes of malfunctions
Clerical Assistant
Ministry of Works & Transport
05.2008 - 08.2008
- Interacted with customers by phone, email, or in-person to provide information
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff
- Responded to inquiries from callers seeking information
- Tracked and analyzed expenses for department's funds and budget and submitted updated reports
Education
Diploma - Credit Union Management
Cipriani College of Labour & Co-Operative Studies
Certificate in Business Writing
University of Colorado Boulder
Colorado 01.2019 - 02.2019
Certificate in Business Management & Technology -
University of The West Indies
St. Augustine 09.2008 - 06.2010
CXC
St. Mary's College
Port Of Spain, POS 09.2002 - 06.2007
Skills
Microsoft Office proficientundefined
Affiliations
Unveil Plus
Currently hold position of Chief Editor/Share Holder of Unveil Plus. It's a sport company primarily focusing on the promotion of young athletes in Trinidad and Tobago and also the Caribbean.
Timeline
Acting Loans Office
Police Credit Union
06.2024 - 06.2025
Certificate in Business Writing
University of Colorado Boulder
01.2019 - 02.2019
Customer Service Representative
Police Credit Union
04.2014 - Current
Bank Teller
Scotia Bank Limited
01.2014 - 03.2014
CTP technician
T&T Mirror
05.2011 - 08.2013
Certificate in Business Management & Technology -
University of The West Indies
09.2008 - 06.2010
Clerical Assistant
Ministry of Works & Transport
05.2008 - 08.2008
CXC
St. Mary's College
09.2002 - 06.2007
Diploma - Credit Union Management
Cipriani College of Labour & Co-Operative Studies
Similar Profiles
Christopher BalantacChristopher Balantac
Contact Center Representative at The Police Credit UnionContact Center Representative at The Police Credit Union
MICHELLE MELINDA NELSONMICHELLE MELINDA NELSON
Loans Officer at Trinidad and Tobago Police Service Credit Union and Cooperative SocietyLoans Officer at Trinidad and Tobago Police Service Credit Union and Cooperative Society
Johann BordeJohann Borde
Chief Operations Officer at Neal & Massy Credit UnionChief Operations Officer at Neal & Massy Credit Union
Sunil MaharajSunil Maharaj
Proprietor at Loud and Clear AudioProprietor at Loud and Clear Audio
AMRISH RAMGOBINAMRISH RAMGOBIN
General Manager – HD Café Ltd. (Haagen Dazs Shops) at HADCO GroupGeneral Manager – HD Café Ltd. (Haagen Dazs Shops) at HADCO Group