ANDREW SORZANO

• Installed, serviced, and repaired air conditioning units, gate motors, and CCTV systems for residential and commercial clients.
• Performed diverse electrical work including house wiring, outlet installation, and circuit system maintenance.
• Diagnosed complex technical faults, ensuring compliance with safety standards and minimizing downtime.
• Collaborated with clients to assess needs, deliver tailored recommendations, and ensure high-quality service.

Prepared vehicles for painting by sanding, priming, and masking surfaces for even application.

Assisted in vehicle body damage repairs using power tools, hand tools, and frame machines.

Maintained organized workstations and ensured availability of tools and materials.

Operated various power tools to smooth surfaces and eliminate imperfections.

Collaborated with repair team members to maintain accurate prep work records.

Identified dents, scratches, and imperfections, prepping surfaces for repairs or filling.

Applied automotive paint systems, ensuring correct application and finish quality.

Executed masking and taping to protect areas from overspray during painting.

• Processed and allocated incoming remittances to respective insurance premium accounts.
• Managed daily cashing operations and receipting of wire payments.
• Prepared accurate and timely payments to reinsurers in accordance with policy terms.
• Generated and distributed commission letters for local and international sales personnel.
• Issued stop payment drafts and liaised with the bank for resolution.
• Created quotations and invoices for individual and corporate clients.
• Conducted account reconciliation reports to ensure financial data accuracy.
• Delivered high-quality customer service by addressing inquiries and resolving billing issues.
• Handled a high volume of internal and external calls and emails, ensuring prompt follow-ups.
• Assisted in process improvement initiatives by capturing client feedback and reporting findings.
• Supported sales efforts by generating 20–25 outbound calls daily, identifying potential leads.
• Analyzed producer reports and performance metrics across domestic and overseas markets.
• Maintained organized and up-to-date records for auditing and compliance purposes.