Summary
Skills
Work History
Education
Certification
Hobbies and Interests
Overview
Generic

Jomo Toney

Chase Village

Summary

Results-driven leader with over 18 years of experience in Go-to-Market strategy, channel optimization, and commercial framework implementation across multi-market telecommunications environments. Proven success in leading large-scale distribution operations, enhancing productivity, and optimizing revenue-generating strategies. Skilled at fostering collaboration and developing execution plans that drive business growth and enhance shareholder value.

Skills

  • Strategic business development
  • Client relationship management
  • Project management
  • Data-driven analysis
  • Innovative solution design

Work History

Group Head of Channels & Distribution

DIGICEL GROUP LIMITED
, Jamaica
01.2022 - 12.2025
  • Spearheaded the development of a self-onboarding solution that allows customers to purchase a SIM from non-traditional channels like supermarkets, pharmacies, mom & pop shops, etc.
  • Using e-KYC & OCR technology to allow the customer to self-validate their identity, self-register and self-activate the SIM card in the pack along with a mobile plan.
  • Improved channel visibility and merchant placement by first understanding where our merchants and our competitors are.
  • Facilitated collection of merchant GPS data with cell site data, enabling recharge and distribution teams to identify gaps in high-demand areas based on prepaid and postpaid coverage.
  • Identified top distribution partners across Group, assessed impact of their abrupt market exit, and developed market-specific strategies to safeguard revenue.
  • Enhanced Top Up platform to improve capillarity, providing Digicel visibility of merchant sales to customers instead of solely distributor sales.
  • Enhanced report accessibility by transitioning clients to a more efficient top-up platform. at which the Group can pull reports by moving clients from a deprecated top up platform to Digicel’s other Top Up platform 'EPIN' allowing for the standardization of per market products and capabilities along with reporting.
  • Upgraded point-of-sale system to a web-based solution for seamless mobile sales integration. – Upgrade the POS to web-based solution allowing for integrated mobile sales on any web enabled device.
  • Restructured market operations multiple times to address challenges in Recharge & Distribution. multiple times has resulted in significant brain drain in the area of Recharge & Distribution.

Recharge and Distribution Manager

DIGICEL TRINIDAD LIMITED
01.2016 - 12.2021
  • Established dealer buy and handset consignment models for owned stores, enhancing inventory management and dealer relationships.
  • This solution has resulted in a simplified ordering and stock management process as only 1 SIM type is manufactured that can be used for Prepaid & Postpaid Activations, SIM replacements, PORTs and pre-loaded SIMs.
  • Development of a four-step self-SIM replacement mechanism that allows customers to complete their own SIM replacement via sms in 5 mins.
  • Partnered with financing company to develop a customer financing mechanism for handsets, increasing accessibility for customers.
  • Developed and launched E-Store for product and service sales, expanding market reach and improving customer engagement.

Consumer Sales Executive

DIGICEL TRINIDAD LIMITED
01.2012 - 09.2016
  • Sought and capitalized on internal and external opportunities by understanding and managing dealer and business affiliates professionally and profitably.
  • Collaborated with dealer principal in weekly sessions to develop sales strategies, ensuring all dealer stores met company sales targets and addressed challenges.
  • Managed stock levels in stores, ensuring dealers placed orders to meet customer demand.
  • Conducted an audit of the stores' look and feel on each visit using the same tool as the Group’s mystery shopper.

General Manager

BLOQ Limited
04.2011 - 01.2012
  • Sought opportunities to grow business while managing day-to-day operations of sales, design, technology, and installation teams.
  • Replaced manual driver’s license issuance process with new technologies and databases, resulting in faster turnaround for first issuance and renewals.
  • Implemented automated parking solution at Piarco International Airport to enhance customer experience, track revenue, and improve management.

Data Comms Account Manager

ECM Ltd. A division of Sonepar USA
10.2010 - 04.2011
  • Provided support to clients in manufacturing and oil & gas industries as Data Communication Account Manager.
  • Assessed clients' data communication needs, recommending tailored equipment and solutions.
  • Managed client accounts to ensure satisfaction and retention.
  • Developed strong relationships with key stakeholders and decision-makers.
  • Coordinated project timelines and deliverables with cross-functional teams.

ICT Business Development Executive

DIGICEL TRINIDAD LIMITED
01.2010 - 09.2010
  • Developed relationships with Trinidad corporate and government sales departments to drive growth of ICT business.
  • Provided consultancy, design, and development services to Digicel’s corporate clients, enhancing service delivery.
  • Developed strategic partnerships to enhance market presence and drive sales growth.
  • Managed client relationships to ensure satisfaction and foster long-term loyalty.
  • Conducted market research to identify trends and opportunities for expansion.

Technical Support Executive

DIGICEL TRINIDAD LIMITED
01.2010 - 09.2010
  • Delivered technical support to high value corporate clients for cellular and enterprise solutions, ensuring seamless functionality.
  • Provided phone and site support alongside device testing and configuration to optimize client operations.
  • Resolved customer inquiries through phone and email communication.
  • Assisted users in troubleshooting technical issues with devices and services.
  • Documented support interactions in the ticketing system for tracking purposes.

Business Account Executive

DIGICEL TRINIDAD LIMITED
08.2006 - 10.2008

CSR

RBTT BANK LIMITED
10.2007 - 12.2007

Teller

REPUBLIC BANK LIMITED
09.2006 - 07.2007

Education

Masters of Business Administration -

University of Bedfordshire
01-2026

Bachelor of Business Administration -

Australian Institute of Business
06-2018

Diploma in Business Management -

The Association of Business Executives
05-2015

Diploma Computing and Information Systems -

London Metropolitan University
08-2010

CAPE/ GCE ‘A’ Levels - Sociology Unit 1, Sociology Unit 2, Business Studies, Economics, General Paper

ARIMA GOVERNMENT SECONDARY
06-2006

CXC ‘O’ Levels - Mathematics, English, Social Studies, History, Principles of Business, Principles of Accounts

TRANQUILITY GOVERNMENT SEC.
06-2004

Certification

  • Network+
  • CCNA – Cisco Certified Network Administrator
  • PMP – Project Management Professional

Hobbies and Interests

  • Technology
  • Automation
  • Software and Product development
  • Six Sigma

Overview

19
19
years of professional experience
1
1
Certificate

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Jomo Toney