Anika Ravello
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Telesales Team Leader
Digicel Trinidad & Tobago
Port-Of-Spain
06.2015 - Current
- Monitored and evaluated team performance to identify areas for improvement.
- Created strategies to expand customer base, resulting in higher revenue.
- Analyzed telesales team's learning needs and formulated tailored training programs.
- Achieved successful sales initiative integration by collaborating with different departments.
- Generated reports on telesales activities for senior management review.
- Successfully handled customer feedback for improvement of telesales operations with prompt resolutions.
Customer Sales and Service Specialist
DirecOne
Port-Of-Spain
03.2013 - 05.2015
- Enhanced customer experience by delivering exceptional service and exceeding expectations.
- Stayed up-to-date on current sales promotions and consistently adhered to payment and exchange protocols.
- Efficiently resolved customer issues to ensure satisfaction.
- Established and maintained strong client relationships, utilizing effective communication skills.
Administrative Assistant
Photo Ads International
08.2013 - 10.2013
- Received and provided courteous assistance to visitors, addressing inquiries and directing them to appropriate personnel.
- Created diverse written communication materials, such as emails, memos, reports, letters and presentations to fulfill managerial requirements.
- Managed incoming calls, offering information and directing callers to relevant staff.
- Monitored and managed office supplies stock levels, forecasting requirements and expediting orders.
- Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
- Planned special events by coordinating catering arrangements, venue bookings and promotion materials.
Co-ordinator
Ministry of Sports and Youth Affairs/ Sport Company Summer Camp
07.2012 - 08.2012
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Organized team events to promote a positive work environment.
- Monitored inventory levels and ordered additional supplies as needed.
Co-ordinator
Ministry of Sports and Youth Affairs/ Sport Company Summer Camp
07.2011 - 08.2011
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Teaching Assistant
Guayaguayare Secondary
06.2010 - 05.2011
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Graded assignments, tests and papers according to teacher instructions.
- Provided one-on-one support for special needs students.
- Organized educational activities such as field trips and assemblies.
- Facilitated small group instruction sessions on various topics.
Teacher
Class Enterprise Private Secondary
09.2009 - 03.2010
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
Administrative Assistant
John Bosco General Contracting Limited
11.2007 - 06.2008
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
Bachelor - Social Work
COSTAATT
11.2026
Certificate - Social Work
University of The West Indies Open Campus Mayaro
MayaroCertificate - Supervisory Management
University of The West Indies Open Campus St. Augustine
St. AugustineCertificate - Human Resource Management 1
University of The West Indies Open Campus St. Augustine
St. AugustineCertificate -
Archdiocesan Commission Evangelization
Certificate -
NSC Learning-NSC First Aid, CPR & AED Course
Certificate -
O.S.H.A 29 CFR Part 1910.38 & 1910.39
Certificate - Communication Across Teams
Professional Development Workshop
Skills
- Time management abilities
- Relationship Building
- Client Needs Assessment
- Performance Driven
- CRM proficiency
- Training delivery
- Sales Strategies
- Product understanding
- Closing sales
Activities
- 1st Communion Catechist
References
- La Toya Gopaul, Telesales Manager, Digicel, 313-1000
- Gerald Forbes Catechist 739-5669
Timeline
Telesales Team Leader
Digicel Trinidad & Tobago
06.2015 - Current
Administrative Assistant
Photo Ads International
08.2013 - 10.2013
Customer Sales and Service Specialist
DirecOne
03.2013 - 05.2015
Co-ordinator
Ministry of Sports and Youth Affairs/ Sport Company Summer Camp
07.2012 - 08.2012
Co-ordinator
Ministry of Sports and Youth Affairs/ Sport Company Summer Camp
07.2011 - 08.2011
Teaching Assistant
Guayaguayare Secondary
06.2010 - 05.2011
Teacher
Class Enterprise Private Secondary
09.2009 - 03.2010
Administrative Assistant
John Bosco General Contracting Limited
11.2007 - 06.2008
Bachelor - Social Work
COSTAATT
Certificate - Social Work
University of The West Indies Open Campus Mayaro
Certificate - Supervisory Management
University of The West Indies Open Campus St. Augustine
Certificate - Human Resource Management 1
University of The West Indies Open Campus St. Augustine
Certificate -
Archdiocesan Commission Evangelization
Certificate -
NSC Learning-NSC First Aid, CPR & AED Course
Certificate -
O.S.H.A 29 CFR Part 1910.38 & 1910.39
Certificate - Communication Across Teams
Professional Development Workshop
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