Anika Sylvan
San Fernando
Summary
Results-driven professional prepared to bring extensive expertise in business development and client management to your team. Adept at implementing strategies that drive market expansion and revenue growth. Known for fostering team collaboration and adapting to dynamic market conditions, leveraging negotiation and customer relationship skills.
Overview
15
15
years of professional experience
Work History
Sales Officer
TTHDC-Asset Manager Company
South Quay Port of Spain
01.2023 - Current
- Contacts clients/ assess their needs and eligibility to finalize their mortgage,
- Identify potential risks,
- Personal information received is accounted for in relevant database,
- Validated accounts to issue client payoff balances, View and visit properties for sale,
- follow-up with clients and counterparts in financial institutions,
- Ensure the execution of agreements,
- Prepare and submits reports as required.
- Provides general administrative and accounting services where necessary,
- Liaises with internal and external stakeholders
- Cultivated relationships with key clients to enhance customer loyalty and retention.
- Facilitated communication between departments to support housing project initiatives.
- Developed and implemented sales strategies to achieve revenue growth targets effectively.
Administrative Assistant
TT Housing Development Corporation
South Quay Port of Spain
01.2022 - 01.2023
- Answer and direct phone calls, assisting in the preparation of regularly scheduled reports, Navigating YADI Live System
- Implemented office supply inventory tracking system, reducing excess spending on supplies.
- Assisted in preparing reports and presentations, increasing accuracy and consistency of information shared with stakeholders.
- Liaises with internal and external stakeholders, as required,
- Managed scheduling and calendar appointments for senior management, ensuring optimal time utilization.
- Coordinated office operations, improving workflow efficiency and communication among departments.
Call Centre CSR
TT Housing Development Corporation
South Quay Port of Spain
01.2018 - 01.2022
- Managing a large amount of incoming calls in a timely manner,
- Communicating with Clients on a daily basis,
- Understanding of HAFS and YARDI System,
- Documenting complaints, Following FAQ scripts when handling different topics,
- Providing solutions and/or alternatives for client’s issue.
- Managed high-volume inbound calls, providing timely assistance and resolving customer inquiries.
- Facilitated communication between departments to enhance service delivery and efficiency.
Internship
TT Housing Development Corporation
South Quay Port of Spain
01.2018 - 01.2018
- Setup training room,
- Screening resumes and selecting candidates resume,
- Scanning Documents
- Filing Benefits and Compensation Documents,
- Calling Candidates,
- Updating internal databases of employee position order.
- Human Resource Management
- Self-motivated, with a strong sense of personal responsibility.
Customer Care Representative
TT Housing Development Corporation
South Quay Port of Spain
01.2017 - 01.2018
- Greeting and welcoming guest,
- Receiving incoming mail,
- Use and understanding of HAFS System,
- Answering all calls and directing customers needed.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Client Relations Assistant
Ministry of Housing and Urban Development
South Quay Port of Spain
01.2015 - 01.2017
- Interview and Evaluate applicants,
- Asses Client eligibility,
- Compile Folio,
- Use of HAFS System,
- Investigate and verify applicant’s Documentation,
- Recommend suitable candidates for approval.
- Coordinated administrative tasks, ensuring compliance with regulatory standards and organizational policies.
Clerical Assistant
Ministry of Gender, Youth and Child Development
South Regional Office
01.2014 - 01.2015
- Designed Logos
- Conducted outreach Programme with Community Groups
- Schedule Division Meeting
- Collaborate with service providers
- Ordering supplies
- Coordinated administrative tasks to support program initiatives and enhance operational efficiency.
Clerical Assistant
Ministry of Sport and Youth Affairs
South Regional Office
01.2011 - 01.2013
- Coordinated Camp VYBE
- Adolescent Intervention Programme
- Compiling data from documents
- Prepared and maintained accurate records and documentation for various projects and activities.
Education
BBA - Human Resource Management
University of Southern Caribbean
Maracas St. Joseph06-2019
Certificate - Human Resource Management
University of West Indies Open Campus
San Fernando, Trinidad And Tobago06-2013
Skills
- Customer service
- Product knowledge
- Sales presentations
- Schedule coordination
- Networking
- Customer relationship management
- Decision-making
- Client development
References
- Charles, Emmanuel, Former Youth Officer II, Ministry of Sport, 868 748-1155
- Marsha, Bailey-Owen, Former Manager- Community Services & Environment, TTHDC-FEMCOL-868 733-5237,
- Daniel Sharpe - Fire Officer -Trinidad and Tobago Fire Service - 868 734-6784
- Kim Peters - Former Senior Client Relations Officer - 868 278-0223
Additional Information
Graphic Designing
- Advertising
- Branding
- Print and Digital Media
- Product Packaging
Timeline
Sales Officer
TTHDC-Asset Manager Company
01.2023 - Current
Administrative Assistant
TT Housing Development Corporation
01.2022 - 01.2023
Call Centre CSR
TT Housing Development Corporation
01.2018 - 01.2022
Internship
TT Housing Development Corporation
01.2018 - 01.2018
Customer Care Representative
TT Housing Development Corporation
01.2017 - 01.2018
Client Relations Assistant
Ministry of Housing and Urban Development
01.2015 - 01.2017
Clerical Assistant
Ministry of Gender, Youth and Child Development
01.2014 - 01.2015
Clerical Assistant
Ministry of Sport and Youth Affairs
01.2011 - 01.2013
BBA - Human Resource Management
University of Southern Caribbean
Certificate - Human Resource Management
University of West Indies Open Campus