ANISHA MITCHELL
CHAGUANAS
Summary
Dynamic operations management professional with extensive experience at the National Insurance Board. Proven expertise in scheduling and document management, enhancing efficiency and collaboration. Recognized for exceptional customer service and support, streamlining processes to improve service delivery. Adept at data entry and fostering positive relationships, driving operational success.
Overview
23
23
years of professional experience
Work History
Operations Management Assistant
National Insurance Board
09.2024 - Current
- Coordinated meetings and schedules for senior management to optimize time management.
- Organized training sessions and workshops that enhanced employee development.
- Maintained organized filing systems for confidential documents, ensuring secure access.
- Drafted email messages, memos, and business letters, proofreading for accuracy.
- Created agendas for weekly team meetings, documenting minutes for future reference.
- Managed correspondence, including email and mail, ensuring confidentiality and timely responses.
- Fostered positive working relationships with staff and management to promote collaboration.
- Oversaw front desk operations to create welcoming first impressions for visitors.
Investigation and Controls Assistant
National Insurance Board
05.2023 - Current
- Coordinated internal meetings and organized documentation for efficient project tracking.
- Streamlined administrative tasks through collaboration with team members to enhance service delivery.
- Greeted visitors and clients professionally to create welcoming environment.
- Maintained filing systems for documents and records to ensure easy access.
- Accurately entered data into databases while optimizing efficiency.
- Responded to inquiries from customers and vendors via calls, emails, and faxes.
- Developed positive relationships with internal customers using effective communication techniques.
- Scheduled appointments, meetings, and travel arrangements for staff members.
Supervisor CSR/Administrative
National Insurance Board
05.2017 - 05.2023
- Customers Queries
- Employer Queries
- Balancing Cash Receipting
- Customer Claims
- Manage Petty Cash
- Monitor Attendance Register
- Transferring of Contributions
- Appeals
- Managing workflow with the appointments for claims
- Provide guidance to staff on claims
Supervisor Insurance Operations
National Insurance Board
01.2019 - 01.2020
- Executed daily Human Resources management functions to ensure operational efficiency.
- Processed reciprocal claims to maintain accurate records and compliance.
- Managed petty cash transactions to uphold financial integrity.
- Addressed customer queries to provide timely resolutions.
- Handled appeals to support employee rights and company policies.
- Updated employer status regarding dishonored cheques to mitigate risks.
CSR Supervisor
National Insurance Board
01.2018 - 01.2019
- Addressed customer queries to enhance satisfaction and resolve issues promptly.
- Managed employer inquiries to ensure accurate information dissemination.
- Balanced cash receipting processes for financial accuracy.
- Processed customer claims efficiently, ensuring timely resolutions.
- Oversaw petty cash management to maintain proper fund allocation.
- Monitored attendance register to track employee presence effectively.
- Prepared monthly reports to provide insights into operational performance.
- Validated and transferred contributions while authorizing claims and adjustments.
Clerical Officer II (AG)
National Insurance Board
11.2017 - 07.2018
- Processed short-term and long-term claims efficiently.
- Addressed customer queries to enhance satisfaction.
- Resolved employer queries to ensure compliance.
- Managed cash receipting to maintain accurate financial records.
Customer Service Representative
National Insurance Board
01.2013 - 2017
- Verified completeness of employer and employee registration applications.
- Processed new benefit claims through acceptance, stamping, and recording.
- Conducted interviews to determine eligibility for benefits.
- Updated IA system to ensure accurate records for long-term payments.
- Collected revenue from various sources and maintained accounting records.
- Responded to customer inquiries to deliver prompt assistance.
- Completed Social Welfare forms and addressed associated queries.
Clerical Officer II (AG) - Claims Administration
National Insurance Board
01.2016 - 12.2016
- Authorizing Claims processed by CSR
- Resolving customer queries via telephone
- Completion of Administrative Monthly Reports
Customer Service Representative (AG) Hot line/Customer Centre
National Insurance Board
01.2010 - 01.2013
- Answer queries on the Telephones
- Assist Customers with pending claims at Service Centre
- Inform Customers about NIB benefits
- Processing of Short Term Claims
Clerical Officer I (Long Term Claims)
National Insurance Board
01.2010 - 01.2013
- Record and Process of Retirement and Invalidity claims
- Assist claimants with information at Service Centre
- Cashing on Peak Periods
- Process of Short Term Claims
Clerical Officer 1, Insurance Operations (Medical Adviser)
National Insurance Board
01.2009 - 01.2010
- Prepare Disablement Benefits to be forwarded to Medical Adviser
- Make appointments and letters for claimants to visit a Specialist as requested by Medical Adviser
- Prepare bills received from Specialist to be paid by the Financial Accountant
- Liaise with Service Centers and claimants
Clerical Officer 1, Insurance Operations (Reciprocal Desk)
National Insurance Board
01.2009 - 01.2010
- Liaise with Canada and CARICOM countries based on the reciprocal agreement
- Manually reprocess Retirement Claims
- Liaise with Service Centers and claimants
Clerical Officer 1, Couva Service Centre (Long Term Claims)
National Insurance Board
01.2009 - 01.2010
- Record and Process of Retirement and Invalidity claims
- Assist claimants with information at Service Centre
- Cashing on Peak Periods
- Process of Short Term Claims
Clerical Officer 1, Data Management
National Insurance Board
01.2005 - 01.2008
- Update of contributions statements for employees
- Interact with employees and employers through visits or calls
- Correct error records on MAGG ERR file
- Prepare and dispatch letters for employers for updating of information
Clerical Officer 1, Records Department
National Insurance Board
01.2003 - 12.2003
- Prepare ledgers to be microfilm
- Assist Service Centers with information located on ledgers
Education
Associate Degree - Business Management
ROYTEC
01.2021
CXC O' Level - Mathematics, Principles of Accounts, Social Studies
Ministry of Education
01.2011
Certificate - Psychology
Open Campus University of the West Indies
01.2010
Certificate - Human Resources
Open Campus University of the West Indies
01.2008
CXC O' Level - English Language, Caribbean History, Principles of Business
San Juan Government Secondary
Bachelor of Arts - Business Administration
College of Business And Computer Studies
Skills
- Scheduling and meeting coordination
- Document management
- Customer service and support
- Data entry and administrative support
Timeline
Operations Management Assistant
National Insurance Board
09.2024 - Current
Investigation and Controls Assistant
National Insurance Board
05.2023 - Current
Supervisor Insurance Operations
National Insurance Board
01.2019 - 01.2020
CSR Supervisor
National Insurance Board
01.2018 - 01.2019
Clerical Officer II (AG)
National Insurance Board
11.2017 - 07.2018
Supervisor CSR/Administrative
National Insurance Board
05.2017 - 05.2023
Clerical Officer II (AG) - Claims Administration
National Insurance Board
01.2016 - 12.2016
Customer Service Representative
National Insurance Board
01.2013 - 2017
Customer Service Representative (AG) Hot line/Customer Centre
National Insurance Board
01.2010 - 01.2013
Clerical Officer I (Long Term Claims)
National Insurance Board
01.2010 - 01.2013
Clerical Officer 1, Insurance Operations (Medical Adviser)
National Insurance Board
01.2009 - 01.2010
Clerical Officer 1, Insurance Operations (Reciprocal Desk)
National Insurance Board
01.2009 - 01.2010
Clerical Officer 1, Couva Service Centre (Long Term Claims)
National Insurance Board
01.2009 - 01.2010
Clerical Officer 1, Data Management
National Insurance Board
01.2005 - 01.2008
Clerical Officer 1, Records Department
National Insurance Board
01.2003 - 12.2003
Associate Degree - Business Management
ROYTEC
CXC O' Level - Mathematics, Principles of Accounts, Social Studies
Ministry of Education
Certificate - Psychology
Open Campus University of the West Indies
Certificate - Human Resources
Open Campus University of the West Indies
CXC O' Level - English Language, Caribbean History, Principles of Business
San Juan Government Secondary
Bachelor of Arts - Business Administration
College of Business And Computer Studies
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