Anissia Kisssoon
ARANGUEZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the financial industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with both potential clients and clients. Extremely motivated to constantly develop my skills and grow professionally. Specialize in quality work, speed and process optimization.
Overview
17
17
years of professional experience
Work History
Teller/CSR
First citizens bank
Park Street
04.2016 - Current
- Balancing of cash daily and encashment of cheques
- Dealing with Customer’s Queries and concerns using the SUN DOWN approach resulting in 80% reduction in complaints
- Assist supervisor in the day-to-day functions of the Operations of the Branch as well as end of day reports
- Distribution of ATM cards/ opening accounts/accurate posting of transfers/wire transfers/ standing orders/ ACHs
- De-escalated problematic customer’s concerns in a tactful manner, maintaining calm, friendly demeanor
- Created and implemented process improvements to assist with reducing customer wait time on average from 25 minutes to 10 minutes
- Supervise staff and review performance ensuring adherence to company’s policies
- Meticulously review and authorise incoming transactions and posting to respective accounts
- Complete and analyse credit applications resulting in business worth of over 600K in a two months’ period
- Created new business opportunities by rigorous marketing efforts and conducting interviews and group presentation in companies, schools and malls which assisted in our Branch meeting and exceeding both loan and deposit targets
- Private banking customer account representative (ag)/loans officer (ag)/supervisor (ag)
mortgage assistant
trinidad and tobago mortgage finance
01.2016 - 04.2016
- Compiled applications and paperwork and double-checked for accuracy
- Submitted applications to credit analysis.
- Reviewed applications at the front desk
- Conveyed acceptance or rejection to customers by mail, telephone or in person.
- Organized, filed and maintained customer, department and regulatory loan records.
- Liaised with attorneys about searches conducted on different properties
- Conducted site visits with clients
- Assisted mortgage officers with interviews between them and potential clients
Customer Service Representative
RBC Royal bank
09.2009 - 11.2015
- Assisted customers with their queries and concerns
- Processed both local and foreign transactions
- Re directing over 20 calls a day to the relevant departments
- Came up with different ways to minimize customer’s wait time.
- Delivered both credit card and debit card services
- Dealt with high profile clients in the VIP banking Department
Education
ABE Level 4 diploma -
Sital college of tertiary education
03-2026
CERTIFICATE IN CUSTOMER CARE -
NEW SKILLS ACADEMY
10-2020
CAPE - Sociology, Literature in English, Communication Studies, Computer Science, Caribbean Studies
ST FRANCOIS GIRLS’ COLLEGE
06-2009
CXC - Mathematics, English A, English B, Geography, Information Technology, Integrated Science, Social Studies
ST FRANCOIS GIRLS’ COLLEGE
06-2007
Skills
- Ability to influence
- Critical thinking and Problem solving
- Extensive Personal Network
- Self-Motivated
- Flexible and Reliable
- Resilient and Resourceful
- Emotional Intelligence
- Supervisory skills
- Positive and Upbeat
- Goal oriented
- Time Management driven
- Excellent Customer Service
- Relationship Building
- Helpful and Friendly
- Innovative
- Team Player
Timeline
Teller/CSR
First citizens bank
04.2016 - Current
mortgage assistant
trinidad and tobago mortgage finance
01.2016 - 04.2016
Customer Service Representative
RBC Royal bank
09.2009 - 11.2015
ABE Level 4 diploma -
Sital college of tertiary education
CERTIFICATE IN CUSTOMER CARE -
NEW SKILLS ACADEMY
CAPE - Sociology, Literature in English, Communication Studies, Computer Science, Caribbean Studies
ST FRANCOIS GIRLS’ COLLEGE
CXC - Mathematics, English A, English B, Geography, Information Technology, Integrated Science, Social Studies
ST FRANCOIS GIRLS’ COLLEGE