ANNA LALCHAN
Port of Spain
Summary
As a seasoned professional with over a decade of experience in administration and accounting, I offer a dynamic and detail-oriented approach that ensures optimal results for your company. Possessing expertise in discerning accounting needs and swiftly resolving technical challenges, I bring a proven track record of elevating customer satisfaction through tailored support and comprehensive understanding of their requirements. I am confident in my ability to deliver significant value and contribute positively to your organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Income Auditor
Hilton Trinidad and Conference Centre
Port of Spain
08.2022 - Current
- Reconciling the Guest Ledger and Deposit Ledger with the General Ledger
- Ensuring full compliance with all Controls and Standard Operating Procedures (SOPs)
- Conducting daily revenue checks in accordance with hotel standards through Operations Audit
- Maintaining precise documentation of non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs
- Managing and conducting daily reconciliation of clearance accounts
- Ensuring timely updating of Advanced Deposits
- Managing the process of cash audit on bank floats
- Reconciling of credit card payments from PMS to payments received and SUN GL
- Preparing and posting daily revenue journals, ensuring accurate financial records for management
- Providing prompt and satisfactory resolutions to guest and team member issues or enquiries
- Assisting with Month End close process, ensuring accurate preparation and posting of journals
- Validating and uploading daily revenue and statistics journal into SUN ensuring all revenues are captured and in balance
- Ensuring timely distribution of Daily Sales Reports to relevant departments
- Maintaining high standards of quality and accuracy for wire transfers, statements, budgets, forecasts, gift certificates and other reports
- Ensuring timely preparation of Vat and Hat payments
- Contributing to the efficiency of meetings, specifically those focused on labour management and profit and loss analysis
- Developing strategic plans and designs for auditing initiatives
- Assisting with the successful execution of various hotel projects
- Recommending process improvements as needed
Accounts Receivable Clerk
Hilton Trinidad and Conference Centre
Port Of Spain, Trinidad
11.2018 - 08.2022
- Facilitated efficient and timely invoicing process for customer transactions
- Verified and recorded received payments from customers, guaranteeing accuracy in payment amounts and dates
- Ensured accurate and timely posting of payments by reconciling accounts receivable ledger accounts
- Proactively reaching out to customers with outstanding balances, seeking timely payments or exploring flexible repayment options
- Assessed creditworthiness and established appropriate credit limits for new customers through conducting thorough credit checks
- Assisted customers with billing inquiries and resolved discrepancies or disputes
- Provided management with frequent updates through reports on accounts receivable aging, cash flow, and other financial metrics
- Kept meticulous records of all accounts receivable transactions, ensuring accuracy and including relevant correspondence and customer communication
- Maintained adherence to company policies, accounting principles, and regulatory standards governing accounts receivable processes
- Collaborated with cross-functional teams to address and enhance accounts receivable operations
Accounts/Payroll Clerk & Assistant to the Chief Accountant
St Clair Medical Centre
Port of Spain
06.2016 - 11.2018
- Validated cashiers' daily sales reports by cross-checking them with the corresponding receipts for various payment types.
- Proficient in handling tax returns, budget reports, bank deposits, wire transfers, and cheque preparation
- Performed bank statement reconciliations.
- Tracked incoming funds, coded entries, and reconciled the balance sheet with receipts
- Ensured punctual and accurate payments for all monthly obligations such as suppliers, utility bills, and statutory requirements
- Oversaw the monthly generation and reconciliation of medical statements, facilitating timely payment processing
- Managed reconciliation of outstanding fees for multiple healthcare practitioners
- Processed and posted daily credit card refunds
- Consistently improved and maintained high-standard bookkeeping practices
- Computed monthly salary payments for staff and generated payroll register accordingly
- Effectively handled supplier and payroll issues
- Updated accounting ledgers by verifying and posting transactions promptly and accurately
- Conducted audits on a range of financial information
- Ensured the strict confidentiality of company information and cash
Office Administrator & Director's Personal Assistant
Medical Visions Ltd
Port of Spain
07.2014 - 06.2016
- Managed the logistics of general meetings, in-house and external company events, clinic and surgery appointments, and travel arrangements for staff, doctors, and directors.
- Assisted in creating an accurate profit and loss statement through compiling sales, expenses, and surgery reports on a monthly basis
- Sourced and acquired office and clinic supplies
- Managed scheduling of office maintenance tasks such as repairs and cleaning.
- Developed various promotional materials including company presentations, artwork, brochures, invites,
call cards and other collateral to support marketing efforts - Enhanced efficiency by handling quotes ,delivery notes,invoices,purchase orders,wire transfers,and implant sheets
- Executed updates to multiple areas of the Xero accounting software such as price adjustments, product code upgrades, template enhancements, and user account administration
- Maintained good registry practices in both hard and soft copy formats.
- Streamlined task allocation among medical technicians and sales representatives.
- Provided prompt responses to customer, patient, and supplier inquiries
- Managed inventory by optimizing economic order quantities, establishing reorder points, and coordinating return procedures with suppliers
- Ensured the accountability and testing of medical tools and equipment post-surgical procedures
- Ensured the readiness of the clinic for medical procedures
- Preparation of specialty surgical kits
- Aided in patient care and procedure facilitation with medical technicians and doctors
- Ensured customer satisfaction through effective after-sales assistance
Office Coordinator
Roofman Ltd
San Fernando
- Assisted in executing marketing strategies and handling special projects
- Maintained accurate inventory records
- Offered support to customers with job estimates
- Generated and managed invoices efficiently
- Performed data entry tasks
- Maintained accurate and up-to-date records for smooth workflow
Manager's Personal Assistant & Tutor for Students
All Are Angels
Gasparillo
- Managed a wide range of administrative tasks such as filing documents, photocopying materials, organizing records, arranging appointments, and maintaining financial records.
- Contributed to event planning activities and handled procurement responsibilities
- Created a variety of written content such as letters, reports, handbooks, and questionnaires
- Facilitated student achievement by providing ongoing personalized guidance and clarifying educational obstacles during regular consultations
- Strengthened students' abilities in Mathematics, Creative Writing, English, S.E.A and C.X.C
- Maintained accurate documentation of student growth
- Offered motivation, guidance, and advice to students
Education
ACCA - Level 2 (In-progress) -
School of Business & Computer Science
01-2024
Master of Science - Financial Management
Edinburgh Business School, Heriot-Watt University
06.2020
Diplomas - Business Management
School of Business & Computer Science
05.2014
CXC O'Levels - (8 Subject Passes)
St Joseph's Convent
06.2010
Bachelor of Arts - Business Management
University of Sunderland
05-2014
Skills
- Team Oriented
- Reliable
- Flexible
- Adaptable
- Critical Thinking
- Diligent
- High attention to detail
- Fast Learner
- Innovative
- Strong Interpersonal Skills
- Self-motivated
- Excellent Leadership Skills
Affiliations
- TTSPCA Volunteering
- Tutoring – Mathematics, English & Accounts
- Coordinating Blue Energy’s charitable events
Certification
- Harvard Manage Mentor Certificate in Leading People
- Complete T&T Taxation Certificate
- Certificate of Achievement in the T&T Mathematics Olympiad level 1 & II
- St. Joseph’s Convent Certificates for Excellence
- Certificate of Credit in the Australian Mathematics Competition (Westpac Awards)
Accomplishments
- Team Member of the Year within Finance
- Blue Energy Spirit Award
- Most Outstanding Student in Mastering Public Speaking & Presentation
- Student Representative for the University of Sunderland Business Management
- Student Representative for the School of Business and Computer Sciences
Languages
English
First Language
Spanish
Beginner (A1)
A1
French
Beginner (A1)
A1
References
***Detailed Professional References Are Available Upon Request***
Timeline
Senior Income Auditor
Hilton Trinidad and Conference Centre
08.2022 - Current
Accounts Receivable Clerk
Hilton Trinidad and Conference Centre
11.2018 - 08.2022
Accounts/Payroll Clerk & Assistant to the Chief Accountant
St Clair Medical Centre
06.2016 - 11.2018
Office Administrator & Director's Personal Assistant
Medical Visions Ltd
07.2014 - 06.2016
Office Coordinator
Roofman Ltd
Manager's Personal Assistant & Tutor for Students
All Are Angels
ACCA - Level 2 (In-progress) -
School of Business & Computer Science
Master of Science - Financial Management
Edinburgh Business School, Heriot-Watt University
Diplomas - Business Management
School of Business & Computer Science
CXC O'Levels - (8 Subject Passes)
St Joseph's Convent
Bachelor of Arts - Business Management
University of Sunderland
- Harvard Manage Mentor Certificate in Leading People
- Complete T&T Taxation Certificate
- Certificate of Achievement in the T&T Mathematics Olympiad level 1 & II
- St. Joseph’s Convent Certificates for Excellence
- Certificate of Credit in the Australian Mathematics Competition (Westpac Awards)
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