ANNDREA WILSON
Westbury Park
Summary
Technical professional with background in supporting and optimizing technology systems. Skilled in troubleshooting, system management, and providing technical support. Valued team player known for adaptability and consistent delivery of effective solutions. Strong analytical and problem-solving abilities, coupled with effective communication and interpersonal skills, ensure seamless collaboration and goal achievement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Assistant
Octavia Administrative and Technical Services Enterprise
09.2020 - Current
- Provided technical guidance and support to clients.
- Set up and configured desktop computers, peripherals and accounts for clients.
- Updated supervisor on status of projects.
- Served as point-person for support requests with clients.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Liaised with customers, communicating and resolving problems and concerns.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Input financial data and produced reports using [Software].
Customer Service Representative
Barada Information Systems Ltd (RadioShack)
01.2013 - 2016
- Quickly and effectively solve customer challenges.
- Effectively used interpersonal skills and technical knowledge to improve customer service.
- Manage and Maintain inventory quota.
Legal Assistant
Ms. Marissa Bubb, Attorney-At-Law
01.2012 - 01.2013
- Initiated and developed a database for storage and easy retrieval of client information
- Performed administrative tasksfiling, preparation of letters, copying, maintaining office records, making appointments, receptionist duties etc.
- ‘Served’ papers to legal councils as advised.
- ‘Filed’ documents at legal institutions e.g Family Court, as and when required and performed these similar tasks for lawyers associated with the Chambers.
- On-the-Job Training
Education
Bachelor of Science - Psychology
College of Science, Technology And Applied Arts of Trinidad And Tobago (COSTAATT)
Port Of Spain03-2024
High School Diploma -
La Romaine High School
La Romaine06-2009
Skills
- Technical guidance
- Administrative skills
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Critical thinking
- Excellent communication
Accomplishments
- CSCE O’Level Certificate: English I, English Literature II, Mathematics II, Social Studies II, Spanish III, Integrated Science III, Caribbean History III
- Computer Repairs Certificate
- Competent in Microsoft Word, Powerpoint
- Successfully executed research and presentations on the following:
Affiliations
- Trinidad and Tobago Powerlifting Federation - Certified National Referee and Certified Scorer
Certification
Conflict Management and Resolution
References
References Furnished Upon Request
Timeline
Technical Assistant
Octavia Administrative and Technical Services Enterprise
09.2020 - Current
Customer Service Representative
Barada Information Systems Ltd (RadioShack)
01.2013 - 2016
Legal Assistant
Ms. Marissa Bubb, Attorney-At-Law
01.2012 - 01.2013
Bachelor of Science - Psychology
College of Science, Technology And Applied Arts of Trinidad And Tobago (COSTAATT)
High School Diploma -
La Romaine High School
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