Annesia Simmons-Mootoo

• Responsibility for management of assigned clients’ accounts
• Managing a team of five (5) plus individuals
• Design and promote profitable, effective, and competitive sales proposals for prospective and existing customer
• Gather market and customer intelligence to obtain an awareness of competitor’s products services and initiatives in the market and as it relates to customer satisfaction and retention
• Have an in depth understanding of customer/prospects needs and/or expectations
• Assist and participate in the preparation and delivery of tropical and development seminars and prospects
• Monitor accounts to ensure that optimum profitability is maintained in each client relationship
• Maintain regular call programmed on existing customers to ensure effective management, retention and expansion of each relationship
• Develop strategies and work with the relevant teams to identify client business needs and formulate solutions to address those needs
• Responsibility for delivery of solutions as well as the management of ongoing operations related to those solutions
• Responsibility for forecasting and managing revenue and other key financial metrics as it relates to the management of clients’ accounts
• Continually hone sales strategy and develop systems and tools for its advancement
• With department head, fine tune strategy and develop systems and tools that will advance that strategy
• Develop targets and report regularly on movement towards said targets
• Utilize CRM tool and keep up to date
• Be viewed as single point of contact for all customers business concerns with DDSL including but not limited to sales and related activity, financial concerns, customer service concerns and any other business issue that may arise
• Stay current with certifications
• Responsible for forecasting and managing revenue of all Customer Relationship Managers and other key financial metrics as it relates to sales
• Responsible for Sales report – following the current format however by salesperson then a summary page of to categories: Guaranteed business and Potential Business
• Responsible Loss Report – Opportunities lost, the Revenue and GP along with comments/ reasons for loss.
• Responsible for generating Weekly Customer visit report – By CRM, name of the customer, date and time
• Responsible for generating Monthly Reports total POs Revenue and GP and a summary of all other aforementioned reports for that month
• Responsible for ensuring all CRMs are updated with certification of all brands the company is offering
• Schedule training sessions
• Responsible for managing and maintain all vendor relationships

• Prospect for potential new clients and turn this into business
• Cold call as appropriate within the market area to ensure a robust pipeline of opportunities
• Identifying clients and decision makers with client’s organization
• Research and build relationships with new clients
• Participate in pricing (product/solution)
• Handle objectives by clarifying, emphasizing agreements, and working through differences to positive conclusion (using variety of styles to persuade/negotiate appropriately)
• Present new products and services and enhance existing relationships
• Attend industry functions such as events and conferences and provide feedback and information on the market and creative trends
• Identify opportunities for campaigns services and distribution channels that will lead to increase in sales
• Using knowledge of the market and competitors to identify and develop the company's unique selling propositions and differentiators
• Submit weekly progress reports and ensure data is accurate with company's sales management system
• Forecast sales target and ensure they are met
• Track and record activity on account to close deals to meet target

• Prospect for potential new clients and turn this into business
• Calling at least thirty (30) potential clients per day, responding to over twenty (20) emails per day to ensure a robust pipeline of opportunities
• Meeting at least three (3) potential clients by growing, maintaining, and leveraging network
• Identifying clients and decision makers with client’s organization
• Research and build relationships with new clients
• Set up meetings between clients, decisions makers and company's practice leaders
• Participate in pricing (product/solution)
• Handle objectives by clarifying, emphasizing agreements, and working through differences to positive conclusion (using variety of styles to persuade/negotiate appropriately)
• Present new products and services and enhance existing relationships
• Work with technical staff and internal colleagues to meet customer needs
• Attend industry functions such as events and conferences and provide feedback and information on the market and creative trends
• Identify opportunities for campaigns services and distribution channels that will lead to increase in sales
• Using knowledge of the market and competitors to identify and develop the company's unique selling propositions and differentiators
• Submit weekly progress reports and ensure data is accurate with company's sales management system
• Forecast sales target and ensure they are met
• Track and record activity on account to close deals to meet target
• Research and develop a thorough understanding of the company's people and capability

• Perform lead generation to prospect and customers to qualify opportunities and sell company's products and services
• Preparations of quotations/proposal/tenders
• Configurations of Desktops/Laptops/ Entry Level Servers (including registering of deals with branded companies)
• Preparations of costing sheets for all items source
• Building and maintaining customer relationship, assume role of customer's advocate internally
• Updating customers’ accounts for outstanding items
• Following up on outstanding quotations/proposal to close business
• Participating in sales meeting providing pipeline updates and forecast
• Preparing monthly/quarterly forecast as to guide procurement estimates
• Keeping abreast of products development and technical knowledge

• Sourcing items request by customers
• Preparation of quotations
• Configurations of Desktops/laptops (included registering of deals with branded companies)
• Preparation of Costing items outsource
• Invoicing
• Ordering of items which are out of stock/ items customer requested
• Updating customers on items which have been back order
• Following up on quotations sent out
• Showroom Duties (face to face sales with customers, replenishing of items in showroom, credits, bookkeeping)

• Managing Loyalty Program: Up keeping Personal Information on an electronic filing system of Loyalty Customers
• Monitoring the points system on Customers Loyalty Cards
• Dealing with customer queries
• Human Resource Assistant: Assisting with preparation of Policies and Procedures for Managers/ CSR & Security
• Liaising with the Branches to ensure that the Staff/ Management are up keeping with the requirements of the Company
• Ensuring that Contracts are signed on a timely basis and returned to Head Office for filing
• Dealing with problems in the Branches as they occur
• Making sure that the information on the staff’s files is up to date
• Purchasing Officer: Assisting the Directors with their purchasing plans
• Working along with the Procurement Manager in making decisions on merchandise; also ensuring that all samples are stored, recorded and displayed in a neat manner in the sample room
• Liaising with foreign suppliers to ensure that their invoices meet the requirements for Customs
• Feedback on merchandise, as to what are the needs of the customer
• Ordering office supplies (toiletries, stationeries and kitchen supplies)

Assist Customers in items they seek to purchase or recommend a product to be re-sell to customers.