Ann Marie Arthur
Security Officer, House Keeping
Runnemede
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
41
41
years of professional experience
Work History
Security Officer
MI 4 Security Service
Scarborough
04.2009 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Permitted entry with escort for approved persons into secure locations.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
House Keeping Attendant
Hilton Tobago
Lowlands
01.2005 - 11.2008
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
House Keeping
Grafton Beach Resort
Black Rock
03.1994 - 10.2004
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked with front desk to respond promptly to all guest requests.
- Assigned to rooms based on abilities and daily requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Tye Dye/ Batik Expert
Cotton House
Bacolet
03.1990 - 12.2003
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
Education
Caesar Commericial
TrinidadSkills
- Team Player
- Customer Service
- Ground Patrol
- Intruder Removal
- Detail-Oriented
- Attentive and Observant
- Cooperative Attitude
- Team Training
- Honest and Ethical
Timeline
Security Officer
MI 4 Security Service
04.2009 - Current
House Keeping Attendant
Hilton Tobago
01.2005 - 11.2008
House Keeping
Grafton Beach Resort
03.1994 - 10.2004
Tye Dye/ Batik Expert
Cotton House
03.1990 - 12.2003
Caesar Commericial
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