Summary
Overview
Work History
Education
Personal Information
Timeline
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Anthony Barrington

Arima,ARI

Summary

Technical Support Engineer with a robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.

Overview

22
22
years of professional experience

Work History

Technical Support Engineer

TSTT
06.2007 - Current
  • Technical tier 2/3 support of TSTT's DWDM, MPLS, Access, Edge, Microwave & Wireless Mobile Networks.
  • Responded to and resolve Network Failures within the associated network SLA's.
  • Performed root cause analysis of reported issues to enact corrections.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Ensure all network elements of the company are upgraded to the latest recommended patch/ software.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Conduct continuous tier 2/3 technical analysis and forecasting and performance monitoring of TSTT's network elements, by executing strategic preventative maintenance strategies thus preventing any potential network failures or disruptions to service due to hardware or software vulnerabilities.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • (2014 – Present) Acted as Manager for both Technical Support & NOC Departments with the responsibility for budgeting and creation of the FY Strat Opex and Capex plans.
  • Technical Lead (2016-2017) of TSTT Project Max Broadband Initiative Project, tasked to improve the quality of service delivered to all TSTT Broadband subscribers.

Business Systems Technician

TSTT
06.2004 - 06.2007
  • Maintained and installed ADSL services
  • Maintained and installed PABX voice services
  • Developed strong relationships with clients by providing exceptional customer service, resolving technical issues quickly, and consistently meeting project deadlines.
  • Researched and identified solutions to technical problems.
  • Reduced troubleshooting time by developing comprehensive technical documentation and user guides for various systems.

Radio Technician

Illuminat
01.2003 - 03.2003
  • Repaired two-way radios and pagers
  • Improved overall network performance by diagnosing and troubleshooting technical issues in a timely manner.

Education

Master Of Business Administration - Business Administration

ANGLIA RUSKIN UNIVERSITY
United Kingdom
01.2012

Bachelor of Engineering - Applied Information Systems Technology- Network Management Option

UNIVERSITY OF TRINIDAD AND TOBAGO
Trinidad & Tobago
01.2008

Diploma in Telecommunications Engineering Technology -

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Calgary, Alberta Canada
01.2004

Personal Information

Date of Birth: 09/14/82

Timeline

Technical Support Engineer

TSTT
06.2007 - Current

Business Systems Technician

TSTT
06.2004 - 06.2007

Radio Technician

Illuminat
01.2003 - 03.2003

Master Of Business Administration - Business Administration

ANGLIA RUSKIN UNIVERSITY

Bachelor of Engineering - Applied Information Systems Technology- Network Management Option

UNIVERSITY OF TRINIDAD AND TOBAGO

Diploma in Telecommunications Engineering Technology -

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY

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Anthony Barrington