Antoinette James
San Fernando,Trinidad & Tobago
Summary
Personable and dedicated customer service representative with extensive experience within the Customer Service Industry. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Customer Service Advisor
Ascensos Trinidad Limited
Port-of-Spain, TT
09.2023 - Current
- Reconciled accounts, posted daily entries, and conducted financial analysis.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Identified customer needs and offered solutions to enhance the customer experience.
- Managed complex customer accounts requiring special attention or escalation.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Performed administrative tasks such as data entry into internal systems.
Officer in Charge of the Ballot Box
Elections and Boundaries Commission
San Fernando, TT
04.2025 - 04.2025
- Greet each elector with kindness and a courteous manner,treating each elector with dignity respect,professionalism and patience.
- Ensures elector presents necessary documents for voting.
- Locates electors name on Revised List of Electors.
- Ensures the ballot is folded as directed by D.P.O.
- Confirms that elector has followed through all prior procedures and is allowed to vote.
- Lastly, at all times safe guarding and monitoring both the Ballot Box and the Polling Card Box during the hours of poll.
Laborer
Southern Maintenance Service Limited
12.2022 - 05.2023
- Company Overview: PPGL
- Operating and tending light machinery and equipment
- Loading and off loading of raw materials
- Cleaning and preparation of site
- PPGL
Labourer
Weldfab Limited Yara Point Lisas
11.2022 - 12.2022
- Cleaning and Preparation of site
- Assistance to skilled tradesmen
- Maintenance and Sanitation
- Following all instructions construction plans implemented by management
Fire Watch
Gmb Nu Iron
04.2022 - 11.2022
- Complied with all OSHA standards
- The designate hot work area are clean and free of combustible materials before any hot work commence
- Warned other personnel of danger, or evacuate by verbal or other prearranged method of communication
- Adhered to all safety rules and good work ethics
- Keep work area clean and safe at all times including at the end of shift
Retention Telesales and Customer Care Agent/ Team Lead / Dispatcher
Digicel Trinidad And Tobago
01.2017 - 02.2022
- Sales of devices/Bundles Package and New Fibre
- Optic brand Digi-play
- Training of new employees
- Technical support to staff
Data Entry Clerk /Dispatcher
S.W.A.T Estate Police
06.2013 - 09.2015
Assistant to the director
Laing Sand Blasting And Company Limited
01.2009 - 06.2009
- Schedule and arranging of meeting for director daily activities (including itineraries
- Recording minutes
- Updating attendance data for all employees
- Distribution of Chequers
- General administrative duties with regards to the director
Fire watch
Rmsl Atlantic Lng
05.2023
- Complied with all OSHA standards
- The designate hot work area are clean and free of combustible materials before any hot work commence
- Warned other personnel of danger, or evacuate by verbal or other prearranged method of communication
- Adhered to all safety rules and good work ethics
- Keep work area clean and safe at all times including at the end of day
Fire watch/Confine Space/Laborer
Southern Maintenance Service Limited
05.2023
- Company Overview: Phoenix Gas Processors Limited
- Complied with all OSHA standards
- The designate hot work area are clean and free of combustible materials before any hot work commence
- Warned other personnel of danger, or evacuate by verbal or other prearranged method of communication
- Adhered to all safety rules and good work ethics
- Keep work area clean and safe at all times including at the end of shift
- Operating and tending light machinery and equipment
- Loading and off loading of raw materials
- Cleaning and preparation of site
- Phoenix Gas Processors Limited
Presiding Officer
Electoral and Boundaries Commission
09.2022
- Company Overview: Local Election
- Presiding Officer (PO)
- Is responsible for the secrecy and security of the ballot and to be the face of an efficient and democratic election.
- Some job specifications include:
- Managing all administrative tasks including statements of the poll ,Polling staff Accounts,reports,station Diary etc
- Be responsible for health and safety at the polling station for all staff and visitors.
- Account for, and be responsible for, all ballot papers.
- Provide assistance to voters where appropriate.
- Manage the attendance of those entitled to be present in the polling station, e.g. candidates, agents, representatives of the Electoral Commission
- Be polite and professional when dealing with all visitors to the polling station and remain impartial at all times.
- Local Election
Deputy Presiding Officer
Elections And Boundaries Commission
08.2020
- Company Overview: General Election
- Deputy Presiding Officer (DPOS) are responsible for supporting the presiding officer in the conduct of an election.
- Setting up the polling station.
- Voters identification.
- Issuing and verifying ballots.
- Maintaining order and security.
- Vote counting and results transmission.
- Administrative tasks.
- General Election
Fire watch
Ronsafe Safety Limited Methanex
11.2019
- Compiled with all OSHA standards
- Ensure the designate hot work area are clean and free of combustible materials before any hot work commence
- Warned other personnel of danger, or evacuate by verbal or other prearranged method of communication
- Adhered to all safety rules and good work ethics
- Keep work area clean and safe at all times including at the end of shift
Education
Fire Watch Training - Safety B Personnel
Trinidad and Tobago process Piping Institute
05.2022
Supervisory Management(level I)
UWI (South Campus)
San-Farnando01-2016
Certification - Peachtree Accounting and Computer Literacy
School of Accounting (SACL)
Chaguanas09.2012
Diploma - Front Office And Travel Agency Operations
Trinidad and Tobago Hospitality and Tourism Institute
Chagaramas09.2009
Certificate - Receptionist Course, Skills for the automatic office
NESC Center
San-Farnando06.2007
Mathematics, English A, Principal Of Business, Office procedures, Social Studies, Spanish, Computer Literacy
Ste Madeleine Secondary School
06.2001
Skills
- Customer relationship management
- Data entry
- Administrative tasks
- Team leadership
- Sales strategies
- Effective
- Clerical support
- Proficient in [software]
- Assertiveness
- Attention to detail
- Customer engagement
- Inter-department collaboration
- Customer relations
- Quality assurance
- Training and mentoring
- Escalation management
- Team building
- De-escalation techniques
- Administrative support
- Creative problem solving
References
- WPC Nadia Martian, 4649375, 3982234, Longdeville Police Station and Commissioner Office
- Renece Francis, 3749450
- Mr Anthony Codrington, 3877320, Manager Director of Jeet Technology
Contact - Phone Numbers
- 8682958142
- 8682891045
Languages
English
First Language
Spanish
Elementary
A2
Timeline
Officer in Charge of the Ballot Box
Elections and Boundaries Commission
04.2025 - 04.2025
Customer Service Advisor
Ascensos Trinidad Limited
09.2023 - Current
Fire watch
Rmsl Atlantic Lng
05.2023
Fire watch/Confine Space/Laborer
Southern Maintenance Service Limited
05.2023
Laborer
Southern Maintenance Service Limited
12.2022 - 05.2023
Labourer
Weldfab Limited Yara Point Lisas
11.2022 - 12.2022
Presiding Officer
Electoral and Boundaries Commission
09.2022
Fire Watch
Gmb Nu Iron
04.2022 - 11.2022
Deputy Presiding Officer
Elections And Boundaries Commission
08.2020
Fire watch
Ronsafe Safety Limited Methanex
11.2019
Retention Telesales and Customer Care Agent/ Team Lead / Dispatcher
Digicel Trinidad And Tobago
01.2017 - 02.2022
Data Entry Clerk /Dispatcher
S.W.A.T Estate Police
06.2013 - 09.2015
Assistant to the director
Laing Sand Blasting And Company Limited
01.2009 - 06.2009
Fire Watch Training - Safety B Personnel
Trinidad and Tobago process Piping Institute
Supervisory Management(level I)
UWI (South Campus)
Certification - Peachtree Accounting and Computer Literacy
School of Accounting (SACL)
Diploma - Front Office And Travel Agency Operations
Trinidad and Tobago Hospitality and Tourism Institute
Certificate - Receptionist Course, Skills for the automatic office
NESC Center
Mathematics, English A, Principal Of Business, Office procedures, Social Studies, Spanish, Computer Literacy
Ste Madeleine Secondary School