Antonio Figaro
San Juan,Trinidad & Tobago
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Scotiabank Trinidad and Tobago Ltd
Port Of Spain
01.2024 - Current
- Identified potential opportunities to upsell products or services to customers.
- Developed strategies to improve customer service processes and procedures.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Maintained updated records of all customer identification data.
- Evaluated risk associated with new customers in order to ensure compliance with AML and CTF regulations.
Verification Teller
Scotiabank
Port Of Spain, TT
10.2021 - 01.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
Junior Supervisor
Living Water Community - Marian House
Port Of Spain
10.2021 - 07.2022
- Provided care in a safe, therapeutic and homely environment to 8 socially displaced young men
- Learnt the skill of leadership through promoting positive growth and development
- Supported and reported to Management and the Senior Supervisor
Government Relations Intern
Shell Trinidad and Tobago
Port Of Spain
06.2019 - 08.2019
- Developed 10 research briefs on Shell's Caribbean stakeholders' business profiles
- Collaborated with a team of 8 on a project related to renewable energy
- Researched and developed a presentation on generational gap in the workplace with a team of interns
- Supported the Chairman of Shell Caribbean and Government Relations Senior Advisor
- Created various documents and handled correspondence and memos to assist supervisor.
Education
Bachelor of Science - Economics
University of The West Indies
St Augustine 09-2021
Skills
- Regulatory Compliance
- Financial Analysis
- Fraud Detection
- Financial Advising
- Cash Handling
- Account updating
Languages
English
First Language
Certification
- Classroom to Boardroom Polish 2016
- The Blink | Bmobile Foundation Life skills Camp 2013
- Design for Greatness 2012
- Holistic Youth Sharing a Common Future 2012
- New Dimension Touch Rugby 2010
- The Ministry of Sports and Youth Affairs T&T Youth Sport Camps 2009
- TCIL Youth $$ Program 2008
References
References available upon request.
Timeline
Customer Service Officer
Scotiabank Trinidad and Tobago Ltd
01.2024 - Current
Verification Teller
Scotiabank
10.2021 - 01.2024
Junior Supervisor
Living Water Community - Marian House
10.2021 - 07.2022
Government Relations Intern
Shell Trinidad and Tobago
06.2019 - 08.2019
Bachelor of Science - Economics
University of The West Indies