Antonio Joshua Benjamin
78 Fitts Street Montrose Chaguanas
Summary
Dedicated and service-driven team member with a strong commitment to delivering exceptional customer experiences, Proven ability to collaborate effectively with colleagues and contribute to a positive work environment, Skilled in prioritizing tasks and managing time efficiently to meet deadlines. Adept at problem-solving and adapting to new challenges, ensuring optimal outcomes for guest, team members and the organization
Overview
8
8
years of professional experience
Work History
Kitchen Assistant
Aroma roti and grill
Chaguanas
01.2025 - 05.2025
- Performed basic maintenance duties such as cleaning floors or walls.
- Checked temperatures of freezers and refrigerators regularly to ensure proper functioning.
- Received deliveries from vendors ensuring that all orders were correct according to invoices.
- Cashing out customers and ensuring proper order is given to consumer.
Hospitality Intern
Sandals Barbados resort and spa
Dover
04.2024 - 12.2024
- Answered phone calls and responded to emails in a timely manner.
- Provided customer service at the front desk.
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
- Offered concierge services such as providing information about nearby attractions or transportation options.
- Responded promptly to complaints or requests from guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Arranged tours, taxis or restaurant reservations for customers.
Bar Consultant/Managing Bartender
Escobar And Lounge
Montrose
01.2018 - 01.2020
- Company Overview: Montrose Chaguanas
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Montrose Chaguanas
Hospitality Intern
Alicia's Guest House/Palace
St Ann's
02.2018 - 03.2018
- Answered phone calls and responded to emails in a timely manner.
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted in maintaining inventory of supplies, equipment, and other materials used in hospitality operations.
Walter/Host
Hilltop restaurant
01.2017 - 01.2018
Education
Associate of Applied Science - Hospitality Management
Tobago Hospitality And Tourism Institute
Tobago05-2025
PREYSAL SECONDARY SCHOOL -
PREYSAL SECONDARY SCHOOL
Skills
- Menu development
- Reliability and punctuality
- Safe service compliance
- Customer service
- Conflict resolution
- Team collaboration
- Positive attitude
- Punctual and reliable
Timeline
Kitchen Assistant
Aroma roti and grill
01.2025 - 05.2025
Hospitality Intern
Sandals Barbados resort and spa
04.2024 - 12.2024
Hospitality Intern
Alicia's Guest House/Palace
02.2018 - 03.2018
Bar Consultant/Managing Bartender
Escobar And Lounge
01.2018 - 01.2020
Walter/Host
Hilltop restaurant
01.2017 - 01.2018
Associate of Applied Science - Hospitality Management
Tobago Hospitality And Tourism Institute
PREYSAL SECONDARY SCHOOL -
PREYSAL SECONDARY SCHOOL